Customer Experience & Operations Coordinator
# Customer Experience & Operations Coordinator **Sourcefit** · Philippines · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Client-Experience-Coordinator]` `[Customer-Operations-Associate]` `[Customer-Care-Coordinator]` `[Customer-Experience-Administrator]` `[Customer-Operations-Specialist]` `[Customer-Service]` `[Operations]` `[Customer-Experience-Coordinator]` `[Operations-Coordinator]` `[Customer-Service-Coordinator]` `[Reservations-Coordinator]` `[Administrative-Coordinator]` `[Customer-Operations-Coordinator]` `[Experience-Operations-Coordinator]` --- ### About the Role Position Summary We are looking for a proactive, highly organized Customer Experience & Operations Coordinator to support a US-based indoor badminton and pickleball club. This remote role combines customer support, reservations and membership assistance, proactive customer engagement, and coordination of day-to-day facility operations. You will help customers enjoy a smooth experience, encourage bookings for available court slots, maintain accurate records, and work with on-site teams to keep facilities running efficiently. This is a customer-facing coordination role, not a traditional high-pressure sales position. Job Details Work Setup: Work from home Shift/Schedule: Wednesday to Sunday | 10 AM to 7 PM EST Holidays: US holidays. Responsibilities Customer Experience & Reservations - Respond promptly and professionally to customer inquiries by phone, email, WhatsApp, WeChat, Instagram, and other supported channels, using the customer communication platform (including Respond.io) as applicable. - Assist with court bookings, cancellations, rescheduling, memberships, pricing, facility rules, billing questions, and other routine customer requests. - Update reservations and booking information in Podplay; assist with remote smart-lock access and escalate technical or facility issues when needed. - Document customer interactions, requests, and resolutions accurately. Process routine refunds, account credits, or fee adjustments only within approved guidelines and authorization limits. Customer Engagement & Court Occupancy - Monitor court availability and upcoming booking schedules to identify open time slots and opportunities to encourage customer participation. - Proactively reach out to customers and interested leads through approved channels to promote available courts, open-play sessions, recurring games, and club activities. - Create or coordinate customer polls and open-play invitations, help fill available slots, and follow up on abandoned bookings or inactive members. - Capture and maintain customer contact details, preferences, conversation notes, and follow-up actions in the relevant tracking system. - Recognize appropriate opportunities to share information about memberships, coaching, leagues, and other services without engaging in complex sales negotiations or hard-closing activities. Administrative & Remote Facility Operations - Maintain booking calendars and coordinate the schedules of existing partner or sponsor programs, including blocking and moving court reservations when required. - Track consumable supplies and sports equipment, including rackets, shuttlecocks, and nets, based on reports from on-site personnel. Flag shortages and coordinate replenishment as directed. - Coordinate cleaning schedules and follow up with on-site staff or service providers to confirm that required work has been completed. - Maintain accurate Excel trackers and internal operating tools, keeping operational records and action items up to date. - Report maintenance, safety, inventory, or customer service concerns to the appropriate contact and recommend practical ways to improve day-to-day coordination. Qualifications Required - At least one year of relevant experience in customer service, hospitality, administrative coordination, reservations, sales support, or a similar customer-facing role. - Excellent spoken and written English, with a professional phone manner and strong customer service skills. - Strong organizational skills, attention to detail, and the ability to manage multiple conversations, tasks, and follow-ups at the same time. - Confidence in reaching out to customers proactively through messaging or calls to encourage participation and bookings; formal sales experience is not required. - Comfort using spreadsheets and learning multiple communication, booking, customer management, and administrative tools. - A reliable, self-directed approach to work, with sound judgment about when to resolve an issue and when to escalate it. - Availability to work a US Eastern Time shift, including weekends, and access to a quiet, conducive work-from-home environment. Preferred - Experience with booking or reservation platforms, CRMs, customer support platforms, or tools such as Podplay, Respond.io, and WhatsApp Business. - Background in sports, fitness, recreation, hospitality, clubs, or other membership-based businesses. - Experience with outbound customer engagement, community outreach, events, leagues, coaching programs, or scheduling. - Interest in badminton, pickleball, or other racquet sports. Originally posted on Himalayas
- Client-Experience-Coordinator
- Customer-Operations-Associate
- Customer-Care-Coordinator
- Customer-Experience-Administrator
- Customer-Operations-Specialist
- Customer-Service
- Operations
- Customer-Experience-Coordinator
- Operations-Coordinator
- Customer-Service-Coordinator
- Reservations-Coordinator
- Administrative-Coordinator
- Customer-Operations-Coordinator
- Experience-Operations-Coordinator
Наблюдалась 2026-10-13, впервые 2026-10-13, источник — Himalayas (JSON API).