Customer Experience Executive
# Customer Experience Executive **Plus Forty** · Philippines · `Remote` · `Part Time` 💼 **Уровень роли:** `Mid-level` 💰 **Компенсация:** `$8 – $8` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Experience-Executive]` `[Customer-Service-Executive]` `[CX-Specialist]` `[Client-Services-Executive]` `[Customer-Experience-Role]` `[Customer-Executive]` `[Customer-Experience-Officer]` `[Customer-Experience-Specialist]` --- ### About the Role About the Role We are a D2C food brand on a mission to make healthy eating more convenient, more accessible, and genuinely enjoyable — for everyday people who care about what they put in their bodies. As we grow our customer base, we're looking for a Customer Experience Executive to be the frontline of our brand — someone who handles every customer interaction with speed, warmth, and care. This is a hands-on CX role covering inbound support, order resolution, and customer communication across our digital channels. You'll work closely with our operations and fulfilment teams to resolve issues end-to-end, and you'll help us identify recurring patterns that can improve our product and processes over time. Work Structure & Requirements - Location: Remote / Virtual - Schedule: Part-time - Time Zone: Afternoons, 1–5 PM UKT - Compensation: 8 USD per hour Key Responsibilities 1. Customer Support - Manage inbound customer inquiries across email, chat, and social media - Resolve complaints, order issues, and product questions with speed and empathy - Maintain high customer satisfaction scores and fast response times 2. Order & Issue Management - Coordinate with fulfilment and logistics teams to investigate and resolve order delays, missing parcels, and damages - Process refunds, replacements, and escalations within policy guidelines - Track and document recurring issues to flag patterns to the wider team 3. Customer Communication - Draft clear, warm, on-brand responses that reflect the company's voice - Follow up proactively with customers on open and unresolved issues - Support retention through thoughtful post-purchase outreach 4. Reporting & Insights - Log all interactions and resolutions in the CX platform - Surface customer feedback and recurring themes to inform product and operations improvements - Help build and maintain FAQ documentation and response templates Required Skills & Experience - Experience: 2+ years in a customer service, CX, or client-facing role — D2C or e-commerce background preferred - Tools: Hands-on experience with Zendesk or a comparable CX ticketing platform required - Communication: Excellent written English — warm, professional, and concise; confident handling difficult conversations with empathy - Mindset: Proactive problem-solver with strong follow-through; comfortable working independently in a remote, async environment - Nice to Have: Background in food, wellness, or lifestyle brands; familiarity with Shopify order management; experience with social media customer care (Instagram, Facebook) Originally posted on Himalayas
- Customer-Experience-Executive
- Customer-Service-Executive
- CX-Specialist
- Client-Services-Executive
- Customer-Experience-Role
- Customer-Executive
- Customer-Experience-Officer
- Customer-Experience-Specialist
Наблюдалась 2026-10-17, впервые 2026-10-17, источник — Himalayas (JSON API).