Customer Experience Development, Quality & Loyalty Specialist.

Skylife Holidays L.L.C. is seeking a highly analytical and customer-focused professional to lead Customer Experience Development, Quality Assurance, Customer Insights, and Loyalty initiatives. The role focuses on monitoring service quality, analyzing customer feedback and complaints, identifying root causes, developing customer service standards, and implementing improvement strategies across the customer journey.

The successful candidate will also drive customer retention, repeat bookings, Sky Miles loyalty development, employee training and coaching, and CX automation through CRM and AI tools. The objective is to enhance customer satisfaction, strengthen brand reputation, prevent recurring service failures, and generate sustainable business growth through long-term customer relationships.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Tourism, Hospitality, or a related field.
• Arabic Native speakers only.
• 4-6 years of relevant experience in Customer Experience, Quality Assurance, or After-Sales Operations.
• Travel and tourism industry experience is preferred.
• Strong analytical, reporting, and problem-solving skills.
• Excellent communication and coordination abilities.
• Proficiency in Microsoft Excel and CRM systems.
• Odoo experience is an advantage.

Experience:

• Customer Support Manager: 6 years (Required)
• Quality Assurance, &After-Sales Operations.: 4 years (Required)
• Travel & Tourism : 4 years (Required)
• Hospitality: 4 years (Required)

Language:

• Arabic (Required)

Location:

• Dubai (Required)

Work Location: In person