Customer Experience Associate

Better Companies is a multi-brand financial services organization providing debt relief, tax support, and business funding solutions. We’re strengthening our operations, refining our systems, and building a more cohesive, efficient experience across our brands. Our approach is grounded in transparency, strong operational foundations, and well-structured processes that support reliable execution and scalable growth.

Why Join Better Tax Relief?

At Better Tax Relief , we are building the fastest-growing tax relief sales organization in the nation—and we recently earned a spot as a USA Today Top Workplace for 2026 . We are looking for a driven, customer-centric Customer Experience Associate to join our team. In this role, you won't just be making calls—you will serve as a trusted guide helping clients navigate past-due balances, structure workable payment arrangements, and get their accounts back in good standing. If you thrive in a fast-paced environment where your interpersonal skills directly drive business recovery and customer loyalty, we want to hear from you.

Location: Onsite in Irvine, CA

Employment Type: Full-time

Pay Range: $20-21/hour

Key Responsibilities

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Conduct high-volume outbound outreach via phone, email, and SMS to connect with clients regarding missed, past-due, or defaulted payments.

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Partner with clients to understand the root cause of payment issues, negotiate solutions, and collect outstanding balances.

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Structure approved payment arrangements, secure firm commitments, and follow up consistently on scheduled payment dates.

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Navigate sensitive financial conversations with tact, professional composure, and clear boundaries, keeping the customer relationship positive.

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Meticulously log all customer interactions, payment commitments, and account status updates in our CRM.

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Work closely with Billing, Operations, and Customer Experience teams to resolve account discrepancies and eliminate friction points.

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Identify recurring patterns or system issues contributing to customer defaults and share actionable feedback with leadership.

What You Bring

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3–5+ years in collections, accounts receivable, outbound calling, or customer retention is preferred.

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High school diploma or equivalent required (Bachelor’s degree is a plus).

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Outstanding verbal and written communication skills with the ability to explain complex account and billing details clearly and simply.

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Strong problem-solving mindset, comfortable handling objections, and confident discussing overdue balances.

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Patience, active listening, and the resilience to stay calm and constructive during difficult conversations.

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Comfort managing high call volumes, navigating daily account queues, and hitting target performance metrics.

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Solid experience with modern CRM platforms and ticketing systems (e.g., Zendesk, Freshdesk, Logix, or Salesforce).

Why Join Us?

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You play a central role in protecting company revenue while genuinely assisting clients in regaining financial good standing.

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A supportive team environment where peer coaching, transparency, and recognition are part of daily operations.

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Ongoing training, clear performance pathways, and opportunities to expand into senior customer operations or sales roles.

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Health/dental/vision coverage, paid time off, and retirement plan options.

We don’t just focus on doing one thing 100% better; we focus on doing every little thing 1% better consistently. If you take pride in exceptional organization, thrive in a fast-paced environment, and want a meaningful administrative career helping clients navigate complex tax challenges, apply today !