Customer Experience Assistant Head

We are looking for a dedicated and customer-centric Customer Experience Assistant Head to join our team! In this role, you will guide and support our customer relations operations, ensuring our valued clients receive a positive, seamless, and efficient experience.

This position is open from Team Lead to Assistant Head level depending on the applicant’s experience and expertise.

What You'll Do:

• Lead and supervise the Customer Care team and monitor service performance and implement improvements.
• Analyze customer feedback to identify patterns and recurring issues, proactively addressing areas for improvement in products, services, and processes to strengthen homeowner satisfaction and overall customer experience.
• Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.

Who We're Looking For:

• Bachelor's degree in Business Administration, Communication, or a related field.
• At least 5+ years of customer service experience (experience in the real estate industry is a strong plus).
• Excellent written and verbal communication skills (English and Filipino) , with the ability to convey complex information in a clear and concise manner.
• Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
• Data-driven, process-oriented, results-driven, and collaborative
• Proficient in Microsoft Office Suite and a CRM system is a plus.
• Possesses utmost professionalism and integrity
• Amenable to start by January 2027

Why Work With Us?

At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.

Financial & Health Support:

• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• Health Card after 6 months
• Performance Bonuses
• Salary Loan and Emergency Loan

Growth & Development:

• Regularization after 6 months
• Trainings and Seminars
• Incentive Leave

Exclusive Employee Perks:

• Employee Housing Discount
• Education Assistance
• Wedding Gift
• Company Activities and Team-building events

Ready to build your career with us? Click “APPLY NOW” and upload your updated resume to get started. Should you have further inquiries, you can contact 0917 832 7712 .

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Transportation service provided

Ability to commute/relocate:

• National Capital Region: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• Describe a process improvement you developed and implemented. What problem or opportunity prompted it and what results did you initially aim to achieve?

Education:

• Bachelor's (Preferred)

Experience:

• customer experience analytics: 3 years (Preferred)

Work Location: In person