Customer Care Specialist – Real Estate
# Customer Care Specialist – Real Estate **Greenpoint Business Consultancy** · Marikina · `On-site` 🕒 **Статус:** *Опубликовано: 12 дней назад* · *Источник: Indeed* --- ### About the Role Customer Care Specialist – Real Estate Location: Marikina City – Head Office Work Setup: Onsite Schedule: Monday–Friday | 9:00 AM–6:00 PM Shift: Day Shift Job Summary We are looking for a Customer Care Specialist to serve as a key support point for clients regarding inquiries, property-related transactions, documentation, and account concerns. The role will coordinate with various internal teams to ensure concerns are addressed promptly and clients receive professional and efficient service. Key Responsibilities Customer Care & Client Support - Serve as the primary point of contact for client inquiries, requests, concerns, and property-related transactions. - Respond accurately and professionally through phone, email, messaging platforms, and other communication channels. - Assist clients with requirements, documentation, account concerns, and property-related inquiries. - Maintain a customer-focused approach throughout the client transaction. CRM & System Support - Provide basic technical and operational assistance to clients and internal users. - Assist with account access, data updates, and basic troubleshooting. - Maintain accurate client information, transaction records, and documentation in CRM and property management systems. - Coordinate with system administrators or technical teams for issues requiring further assistance. Coordination & Issue Resolution - Coordinate with Property Management, Sales, Documentation, Engineering, Finance, and other departments to facilitate client requests. - Monitor the status of pending concerns, documents, and operational requirements. - Follow up with concerned departments to ensure timely completion of pending actions. - Investigate and resolve customer concerns within the scope of the role. - Escalate complex or unresolved concerns to the appropriate department or management. - Ensure clients are properly updated regarding the status and resolution of their concerns. Documentation & Reporting - Assist in reviewing and processing property-related documents and client requirements. - Maintain organized records of customer interactions, requests, transactions, and resolutions. - Prepare basic reports, monitoring sheets, and updates related to customer concerns. - Ensure customer and transaction information is handled accurately and confidentially. Qualifications - Bachelor's degree in Business Administration, Marketing, Real Estate Management, or a related field . - Relevant experience in the real estate industry is highly preferred . - At least 1–2 years of experience in customer service, customer care, sales support, property management, real estate operations, or a related role. - Strong verbal and written communication skills. - Excellent customer service and interpersonal skills. - Familiarity with real estate and property-related documentation and processes. - Experience using CRM platforms, property management systems, or business software . - Basic troubleshooting skills and ability to assist with system-related concerns. - Strong coordination, organization, and follow-up skills. - Able to manage multiple concerns and prioritize tasks in a fast-paced environment. - Detail-oriented, resourceful, and solutions-driven. - Proficient in Microsoft Office or Google Workspace. - Must be based in or near Marikina City. Work Arrangement - Work Location: Marikina City – Head Office - Work Setup: Onsite - Schedule: Monday–Friday - Shift: 9:00 AM–6:00 PM | Day Shift Interested candidates are encouraged to apply! Pay: Php20,000.00 - Php25,000.00 per month Work Location: In person
Наблюдалась 2026-10-04, впервые 2026-09-22, источник — Indeed.