Customer Care Specialist
# Customer Care Specialist **Vitality Group International, Inc.** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 💰 **Компенсация:** `$16.5 – $16.5` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Support-Specialist]` `[Customer-Service]` `[Call-Center-Representative]` `[Phone-Support-Specialist]` `[Support-Specialist]` `[Customer-Specialist]` `[Customer-Contact-Specialist]` `[Customer-Care-Professional]` `[Customer-Satisfaction-Specialist]` `[Consumer-Support-Specialist]` `[Client-Care-Specialist]` `[Customer-Experience-Specialist]` `[Customer-Relations-Specialist]` `[Customer-Care-Coordinator]` --- ### About the Role We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally. - Support inbound telephonic phone calls from members - Provide over the phone support - Specialize in first call resolution performance - Effectively manage and respond to inquiries as they are sent to you by customers - Submit requests to the proper departments to prevent recurring issues - Ensure rapid response and resolution of escalated inquiries - Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience - Identify problems or gaps within current processes and help devise creative solutions to them - Track, analyze and report on improvements to current processes - Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: - Understanding your audience and its needs - Anticipating and preparing for the next questions your audience will ask - Properly positioning the information you are sharing - Understanding the impact of the information you are sharing - Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed - Educate customers on the program as well as navigation of the website - Capture submitted events - Other duties as assigned Pay $16.50/hour Requirements - Effective communication skills - Strong organization skills - Ability to manage multiple priorities - Customer focused and responsive - High School Diploma Preferred - Bachelors degree - 1-2 years of customer service experience - Health or wellness background Benefits - Medical, Dental & Vision plans - 401(k) with company match - Company paid Life Insurance (Basic, Voluntary & AD&D) - Company paid Short Term & Long Term Disability - Paid Time Off (Vacation, Sick & Public Holidays) - 100% Paid Family Leave (Maternity/Paternity) - Wellness Resources Originally posted on Himalayas
- Customer-Support-Specialist
- Customer-Service
- Call-Center-Representative
- Phone-Support-Specialist
- Support-Specialist
- Customer-Specialist
- Customer-Contact-Specialist
- Customer-Care-Professional
- Customer-Satisfaction-Specialist
- Consumer-Support-Specialist
- Client-Care-Specialist
- Customer-Experience-Specialist
- Customer-Relations-Specialist
- Customer-Care-Coordinator
Наблюдалась 2026-10-16, впервые 2026-10-15, источник — Himalayas (JSON API).