Customer Care Specialist

MSI-Viking Gage is seeking a Customer Care Specialist to serve as a central point of contact for customer inquiries, service requests, and internal workflow coordination. This role plays a critical part in ensuring customer requests are routed accurately, tracked efficiently, and resolved in a timely manner.

In addition to competitive pay, this position is eligible for a monthly performance-based bonus tied to key performance indicators (KPIs).

The ideal candidate is highly organized, customer-focused, and enjoys working with multiple departments to keep processes moving while delivering an exceptional customer experience.

MSI-Viking Gage is a leading provider of calibration, dimensional inspection, and metrology solutions serving manufacturers and industrial customers throughout North America. We pride ourselves on delivering exceptional service while fostering a collaborative, team-oriented work environment where employees are encouraged to grow and develop their careers.