Customer Care Representative
# Customer Care Representative **HireBoost** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 💰 **Компенсация:** `$12,000 – $15,000` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service]` `[Healthcare-Customer-Service]` `[Patient-Support-Specialist]` `[Patient-Coordinator]` `[Healthcare]` `[Customer-Care-Agent]` `[Customer-Care-Associate]` `[Customer-Care-Professional]` `[Customer-Service-Representative-(CSR)]` --- ### About the Role This is a remote position. About the Company Our client is a healthcare and wellness company focused on helping patients improve cognitive performance, longevity, and overall well-being through innovative and patient-centered care. Their team is committed to delivering a high-touch experience that makes every patient feel supported, informed, and cared for throughout their journey. About the Role Our client is seeking a compassionate, organized, and highly professional Customer Care Representative to join their growing team. This role is ideal for someone who thrives in a patient-focused environment, values long-term stability, and has previous experience working in healthcare, medical offices, wellness clinics, or patient coordination. The Customer Care Representative will serve as a key point of contact for patients, ensuring they receive timely support, clear communication, and an exceptional experience from start to finish. Key Responsibilities Patient Support & Communication - Respond to patient inquiries via phone, email, SMS, and chat in a timely and professional manner - Provide compassionate and accurate assistance regarding services, appointments, and patient questions - Ensure every patient interaction reflects empathy, professionalism, and care - Follow up with patients to ensure a smooth and positive experience Appointment Coordination & Administrative Support - Schedule and confirm appointments accurately - Coordinate patient intake, follow-ups, and internal communication with medical teams - Maintain organized and accurate patient records in CRM/EMR systems - Support administrative workflows and operational tasks as needed Customer Experience & Problem Resolution - Address patient concerns calmly and efficiently - Escalate complex issues appropriately while maintaining excellent service standards - Help improve processes and patient satisfaction through proactive communication - Maintain confidentiality and professionalism when handling sensitive information Requirements - 2+ years of experience in customer support, patient care, medical reception, or healthcare customer service - Previous experience in healthcare, wellness, telehealth, medical clinics, or related environments - Excellent English communication skills (written and verbal) - Strong organizational and multitasking abilities - Comfortable using CRM systems, scheduling platforms, and digital communication tools - High attention to detail and follow-through - Ability to remain calm, empathetic, and solution-oriented in fast-paced situations - Stable work history and interest in long-term career growth Preferred Qualifications - Experience supporting U.S.-based healthcare organizations - Familiarity with HIPAA and patient confidentiality standards - Experience in remote customer support environments Benefits - Salary: $1,000-$1,250/Monthly - 100% Remote from anywhere in LATAM. Originally posted on Himalayas
- Customer-Service
- Healthcare-Customer-Service
- Patient-Support-Specialist
- Patient-Coordinator
- Healthcare
- Customer-Care-Agent
- Customer-Care-Associate
- Customer-Care-Professional
- Customer-Service-Representative-(CSR)
Наблюдалась 2026-10-12, впервые 2026-10-12, источник — Himalayas (JSON API).