Customer Care Manager - SEAP
# Customer Care Manager - SEAP **SIDEL** · Alabang · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role We are looking for a Customer Care Manager that manages customer requests for emergencies, troubleshooting and technical assistance during warranty and life cycle of the equipment by securing HSE (Health, Safety, Security & Environmental). Lead complete solution delivery from customer call until complete issue resolution with the help of experts from Product Support. He plays a key role between Customers and Service Account Manager for technical problem solving and advice. Your Mission First point of entry for customers related to Technical issues Collect and Filter customer calls, identify needs and answer or manage accordingly any technical request to ensure general support requests from customers are answered Manage customers’ Field/Operational activities (under Services Calls), identifying needs and driving efficient and effective support, ensuring Customer satisfaction Coordinate and follow-up with the Field Planning team on Services requests for interventions, including Warranty (Equipment, Service project, Field service) and spare part intervention requested by Part Admin (under SPNC) Prepare, organize, monitor and support Field Services activities at customers’ site, including Health and Safety and reporting Organize stand-alone / complete line Maintenance/Overhauls and emergency interventions Coordinate audit execution : Diagnostic Visit, ECO audits, Line audit, etc. Ensure Field intervention processes are implemented and applied, maintaining an orderly workflow Ensure timely and effective utilisation of tools (e.g., SAP, Contact Center, local ERPs for Services orders, FSM for FSE interventions, etc.) Focus on Customer proximity Your Profile Bachelor’s degree or equivalent in Mechanical or Automation. 5 years of working experience in after sales or production plant. High technical knowledge of Sidel products and complete line equipment. Strong verbal and written communication skills in order to establish a very good customer relationship. Excellent responsiveness, dynamism, tenacity, autonomy and motivational skills. Ability to interface with all levels of the organization. Excellent multi-tasking abilities. Fluent level of English is a must. Contract Type Permanent Country PHILIPPINES Location Alabang
Наблюдалась 2026-09-17, впервые 2026-09-16, источник — Indeed.