Customer Care Manager

An international company is looking for a Consumer Care Manager to join its marketing team.

Responsibilities:

-

Develop and continuously improve consumer care processes across various communication channels.

-

Manage consumer inquiries and complaints, coordinating their investigation and resolution.

-

Analyze consumer feedback to identify opportunities for service quality improvement.

-

Develop consumer care guidelines, communication templates, and training materials.

-

Train and support external partners involved in consumer care activities.

-

Collaborate with internal teams and external partners to implement consumer care projects.

-

Manage project budgets and coordinate related documentation.

-

Prepare reports and presentations for local and international stakeholders.

Requirements:

-

Bachelor's degree or higher.

-

Experience in marketing within an FMCG company.

-

Fluency in English.

-

Strong analytical skills.

-

Proficiency in Microsoft Office (PowerPoint and Excel) and Power BI.

What We Offer:

-

Career growth opportunities in an international company.

-

Hybrid work arrangement.

-

Annual performance-based bonuses.

-

Medical insurance.

-

Flexible benefits programme.

-

Corporate lunches.

-

Shuttle bus service.