Customer Care Agent - Medical Insurance

Job Title: Customer Care Agent

Department: Medical & Life Insurance

Contract: 1 year contract (extension as per project scope)

Job Responsibilities: Customer Service

• Attending customer telephone calls which lands on the designated numbers
• Coordinating with operations team for the required information to be shared with the customers.
• E mail support which involves
• Coordinating with operations team to ensure the required queried raised has been addressed and completed.
• Ensuring the customers are given right information as required by them.
• Ensure issues are escalated at the right time to the team manager if there any escalation raised by customers

Qualifications:

• Minimum experience required is 3 – 5 years within insurance preferably medical insurance
• Able to work on rotating shifts

Application Question(s):

• How many years is your experience within insurance preferably medical insurance as Customer Care?
• Can you work on rotational shifts?
• What is your salary expectations and joining availability?

Work Location: In person