Customer Account Manager

We’re looking for an experienced Customer Account Manager to join our busy office team. This is a full-time, office-based role at our Oldham office. You’ll play a key part in taking customers through their full journey, ensuring a smooth and professional experience from first contact through to job completion.

Experience in a similar role is essential.

Responsibilities

• Respond to initial client enquiries via phone and email
• Input engineers’ timesheets and compile daily reports
• Liaise with operational staff and customers to maintain a high level of service
• Coordinate engineers’ work schedules
• Ensure KPIs are monitored, met, and updated
• Issue purchase orders and monitor job progress
• Update Excel spreadsheets and client job management systems
• Compile job completion notes and prepare invoices

Skills & Requirements

• Ability to work effectively in a fast-paced environment
• Excellent time management
• Strong communication skills with customers and colleagues at all business levels
• Competent with Outlook, Microsoft Office, Excel, and general computer systems
• Highly organised with strong attention to detail

Benefits

• 20 days paid holiday plus bank holidays
• Additional loyalty holidays with length of service
• Supportive working environment
• Training and career development opportunities

Schedule

• Monday to Friday 8am – 5pm

Salary

• £31,000

Reference: Ltd9c/RM

Pay: £31,000.00-£32,000.00 per year

Work Location: In person