CSSR (Customer Service Social Media Representative)
# CSSR (Customer Service Social Media Representative) **Kitsch LLC** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service]` `[Social-Media-Representative]` `[Community-Management]` `[Social-Media-Customer-Service]` `[Customer-Support]` `[Social-Media-Customer-Service-Associate]` `[Customer-Service-Representative-(CSR)]` `[Social-Media-Response-Specialist]` `[Social-Media-Support-Agent]` `[Social-Media-Associate]` `[Digital-Customer-Service-Representative]` --- ### About the Role About Kitsch Kitsch is a certified female and minority-owned global beauty brand. Our products are in 32,000+ retailers across 92 countries. We make essentials that make you feel exceptional — and that starts with how we treat our customers. The Role We're looking for a Customer Service Social Media Representative to join our Customer Experience Team. You'll be the friendly voice behind our social channels — answering comments and messages on Facebook, Instagram, TikTok, and more. You'll help customers find the right products and solve real problems, fast. Location: Remote (Philippines) What You'll Do - Respond to customer messages and comments on Facebook, Instagram, TikTok, and other social channels. - Solve customer issues like shipping delays, product defects, missing packages, and payment problems. - Recommend products based on what each customer actually needs. - Escalate tricky issues to the right team and follow up until they're resolved. - Team up with other social media and customer service reps to get customers the help they need. - Learn our products, promotions, and policies inside and out. - In your application, tell us what social media community management tools you've used. If you haven't used a specific tool, tell us which platforms you've worked on and what you did there. What You Bring - 2-3 years of experience in social media community management. - 2-3 years of experience in customer service. - A track record of solving complex customer issues. - Experience with social media management tools (like Emplifi, Agorapulse, or Hootsuite). - Experience with customer service software and tools. - A high school diploma or equivalent (a college degree is a plus). - Background in beauty or retail is a plus. - Experience with Shopify or connected apps is a plus. - Empathy, strong communication skills, and a knack for problem-solving. Full-time, remote (Philippines) Originally posted on Himalayas
- Customer-Service
- Social-Media-Representative
- Community-Management
- Social-Media-Customer-Service
- Customer-Support
- Social-Media-Customer-Service-Associate
- Customer-Service-Representative-(CSR)
- Social-Media-Response-Specialist
- Social-Media-Support-Agent
- Social-Media-Associate
- Digital-Customer-Service-Representative
Наблюдалась 2026-10-14, впервые 2026-10-14, источник — Himalayas (JSON API).