CSR - Team Leader
Job Summary: The Team Leader will be responsible for supervising and managing the daily operations of the Underwriting and Customer Service teams. The ideal candidate will ensure efficient and effective handling of customer identity verification submissions, uphold quality standards, and maintain compliance with anti-fraud guidelines and lending policies. This role requires strong leadership, excellent communication skills, and a thorough understanding of underwriting and customer service processes. Key Responsibilities: Underwriting Supervision Lead and oversee the underwriting team to review personal loan applications with accuracy and efficiency in a high-volume environment. Ensure proper verification of applicant information, including personal IDs and alternative data, to assess creditworthiness. Guide team members in interacting with customers via phone to verify identities and detect potential fraud activities. Support auto-underwriting processes by providing expertise in identifying, classifying, labeling, and evaluating application cases. Maintain operational efficiency by ensuring team adherence to established procedures and policies. Monitor quality of work and provide feedback to uphold high standards. Customer Service Oversight Lead the customer service team to deliver excellent service in processing identity verification submissions. Ensure team members demonstrate understanding of anti-fraud guidelines and lending policies during customer interactions. Promote a customer-centric approach while verifying customer information and resolving issues promptly. Maintain operational standards by adhering to policies, procedures, and reporting necessary improvements. Drive team performance to meet or exceed set targets. General Responsibilities Keep all equipment operational by following instructions and proper usage procedures. Foster a collaborative team environment, encouraging continuous improvement and professional development. Prepare and present regular reports on team performance, challenges, and opportunities for improvement. Implement and uphold compliance with internal and external regulations and policies. Support change management initiatives and process improvements. Pay: Php22,000.00 - Php27,000.00 per month Benefits: Opportunities for promotion Promotion to permanent employee Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-08-26, источник — Indeed.