CRM Head
# CRM Head **Kids-e-Dental LLP** · Andheri West, Mumbai, Maharashtra · `On-site` 🕒 **Статус:** *Опубликовано: 10 дней назад* · *Источник: Indeed* --- ### About the Role Position: CRM Head Company: Kids‑e‑Dental LLP Location: Azad Nagar, Andheri (Mumbai) Employment Type: Full-time Working Time: 9 Hours Shift ( 9:30 AM to 6:30PM or 10 AM to 7 PM) Week Off: Sunday Experience: 3–7 Years Key Responsibilities: 1) Team Leadership: Lead, mentor, and manage the CRM team to ensure high performance, productivity, and customer satisfaction. 2) Client Communication: Oversee customer interactions and ensure clear, professional, and timely communication with clients. 3) CRM Operations: Manage and optimize CRM processes, maintain accurate client records, and ensure effective utilization of Zoho CRM or similar platforms. 4) Customer Relationship Management: Develop strategies to improve client retention, engagement, and overall customer experience. 5) Customer Support Oversight: Ensure prompt resolution of client queries, concerns, and service issues while maintaining service quality standards. 6) Data Analysis & Reporting: Monitor CRM metrics, generate reports, analyze customer data, and recommend improvements for business growth. 7) Cross-functional Collaboration: Work closely with Sales, Marketing, and Operations teams to deliver seamless customer experiences and achieve business objectives. 8) Process Improvement: Identify opportunities to enhance CRM workflows, automation, and customer engagement initiatives. Must-have Skills: 1) CRM Leadership Experience – Proven experience leading a CRM or customer service team. 2) CRM Software Knowledge – Hands-on experience with Zoho CRM or similar CRM platforms. 3) Customer Relationship Management – Strong understanding of customer lifecycle management and retention strategies. 4) Team Management Skills – Ability to motivate, guide, and manage team performance effectively. 5) Communication Skills – Excellent verbal and written communication skills with domestic clients. 6) Interpersonal Skills – Strong collaboration, stakeholder management, and relationship-building abilities. 7) Analytical Skills – Ability to interpret CRM data, generate insights, and drive process improvements. Apply Now: WhatsApp: 8657043913 Email: aparnak@kids-e-dental.com Pay: Up to ₹70,000.00 per month Benefits: - Provident Fund Work Location: In person
Наблюдалась 2026-10-19, впервые 2026-10-09, источник — Indeed.