CRM Executive
# CRM Executive **Govianu Wealth Management Pvt Ltd** · Sadashivanagar, Bengaluru, Karnataka · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role GOVIANU WEALTH MANAGEMENT PVT. LTD. JOB DESCRIPTION: CUSTOMER RELATIONSHIP MANAGER (CRM – SALES) Department: Sales & Customer Relationship | Location: Bengaluru (WFO) Experience: 0–5 Years (Freshers welcome) | CTC: ₹3 LPA – ₹5 LPA + Incentives Reporting To: AGM – Sales / Sales Head Job Summary Manage customer interactions from lead allocation to post-sales support. Ensure timely follow-ups, maintain CRM data accuracy, handle queries, coordinate documentation, and deliver an outstanding customer experience while supporting sales targets. Key Responsibilities · Customer Relationship Management: Address customer queries via calls/emails/meetings; maintain high customer satisfaction and provide regular project updates. · Lead & Sales Coordination: Receive and allocate leads to sales teams; monitor lead status, track follow-ups, and schedule customer meetings/site visits. · Documentation & Compliance: Collect KYC & booking documents, verify customer records, coordinate agreement execution, and manage payment schedules. · Customer Retention & Reporting: Conduct post-sales follow-ups, generate referrals from existing clients, submit daily CRM reports, and maintain updated lead/customer records. Key Performance Indicators (KPIs) · Calls & Meetings: Min. 50 Calls/day | 10 Customer Meetings coordinated/week · Speed & Accuracy: 100% Lead Allocation within 30 mins | 100% CRM Data Accuracy | 95% Follow-up Completion Rate · Service & Results: 95% Customer Query Resolution within 24 hours | 95% Satisfaction Score | Min. 5 Referrals/month Key Requirements · Education: MBA (Marketing/HR/Finance) / BBA / BBM / B.Com / BA / B.Sc / Any Graduate. · Experience: 0–5 Years in CRM, Customer Service, Real Estate, Banking, Insurance, or Sales Support. · Skills: Excellent verbal & written communication, conflict resolution, CRM software proficiency, MS Office/Google Workspace. · Languages: English required; Kannada, Hindi & regional languages preferred. Work Schedule & Benefits - Work Hours: Monday to Saturday (9:30 AM – 6:00 PM) | Weekly Off: Tuesday (Sales Team Policy) - Benefits: Monthly Performance Incentives, Performance Bonus, Employee Recognition Awards, Paid Leaves, and Fast-track Career Growth. Contact & Application Email: syedarish.govianu@gmail.com | Phone: +91-9035454915 | Web: www.govianu.com Pay: ₹300,000.00 - ₹500,000.00 per year Benefits: - Cell phone reimbursement - Leave encashment - Paid sick time - Paid time off - Provident Fund Work Location: In person
Наблюдалась 2026-10-04, впервые 2026-09-25, найдена на 2 площадках, источник — Indeed.