CRM / Customer Relationship Manager – Holiday Homes
Job Purpose The CRM is responsible for managing client and guest relationships, coordinating bookings and tenant affairs, and ensuring a high level of service throughout the guest and owner journey. The role focuses on client satisfaction, retention, smooth booking operations, and developing new business opportunities for the holiday-home portfolio. Key Responsibilities Deliver outstanding client and guest experiences through professional service, responsiveness, and attention to detail. Manage all aspects of tenant and guest relations, including enquiries, requests, complaints, extensions, check-ins, and check-outs. Build and maintain strong relationships with property owners, guests, tenants, and business partners. Handle property reservation calendars and ensure all bookings, availability, rates, and blocked dates are accurately updated. Coordinate the complete booking process from enquiry to confirmation, payment, check-in, and check-out. Manage rate negotiations, deposits, payments, booking confirmations, and rental agreements in accordance with company procedures. Promote the company profile, holiday-home portfolio, and available services to potential clients and property owners. Identify new business opportunities and support the acquisition of new property owners and corporate/individual clients. List and maintain properties across online platforms, including Property Finder, Bayut, Airbnb, and Booking.com, ensuring accurate and attractive property information. Monitor online listings, pricing, availability, promotions, and guest reviews to maximize occupancy and revenue. Maintain accurate CRM records, client profiles, booking information, communications, and follow-ups. Coordinate with Operations, Housekeeping, Maintenance, Sales, and Finance teams to ensure smooth service delivery. Follow up on payments, outstanding balances, deposits, and owner-related financial matters. Handle guest and owner concerns professionally, providing timely solutions and escalating issues when required. Ensure all client interactions and rental processes comply with company standards and Dubai holiday-home regulations. Maintain high service standards throughout the entire customer journey and identify opportunities to improve the guest experience. Follow up with previous guests and clients to encourage repeat bookings and strengthen long-term relationships. Prepare regular reports on bookings, client activity, occupancy, enquiries, and business opportunities when required. Key Skills & Competencies Excellent customer service and relationship-management skills. Strong communication and negotiation abilities. Experience in holiday homes, short-term rentals, hospitality, property management, or real estate is preferred. Good understanding of online booking platforms and property portals. Strong organizational and time-management skills. High attention to detail and ability to manage multiple properties and bookings simultaneously. Problem-solving mindset with the ability to handle clients professionally under pressure. Good knowledge of CRM systems, Microsoft Office, and online platforms. Sales-oriented approach with the ability to identify and convert business opportunities. Strong English communication skills; additional languages are an advantage. Knowledge of the Dubai holiday-home market and relevant regulations is an advantage. Performance Focus The CRM will be expected to contribute to: High guest and owner satisfaction. Repeat bookings and client retention. Fast response times and effective issue resolution. Accurate booking and calendar management. Increased occupancy and rental revenue. New client and property acquisition. Strong owner relationships and portfolio retention. Consistent delivery of company service standards. Pay: From AED3,500.00 per month Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-12, источник — Indeed.