Creative Quality Manager

The following qualifications are essential.

Creative & Technical Skills

• Strong design judgment: Excellent eye for layout, typography, spacing, branding, and visual consistency.
• Website experience: Hands-on WordPress, Elementor, or similar website builder skills.
• Graphic design skills: Ability to review and correct work using Canva, Adobe, or Figma.
• Digital marketing knowledge: Branding, websites, local SEO, Google Business Profile, and social media marketing.
• Quality assurance: Quickly identify mistakes and propose clear solutions.

Communication & Management

• Bilingual: Fluent English and Spanish, written and spoken, with excellent grammar.
• Agency experience: At least 5 years in a marketing, design, or web agency, including direct client interaction.
• Client communication: Confidence leading calls, explaining technical concepts, and managing expectations.
• Project management: Proven ability to manage 20+ active requests, prioritize deadlines, and follow through independently.
• Organization: Experience with project management tools and coordinating creative teams.

Professional Qualities

• Exceptional attention to detail, accountability, initiative, and independent decision-making.
• Ability to identify and resolve problems without constant supervision.
• Advanced practical experience using AI tools to improve productivity.
• Full availability during Pacific Time business hours, Monday–Friday.
• Reliable high-speed internet and a quiet workspace for professional calls.

1. Creative Quality Assurance

• Review completed websites, graphics, and other creative deliverables before client delivery.
• Identify issues with spacing, alignment, typography, colors, images, responsiveness, links, forms, and functionality.
• Ensure designs follow client brand guidelines and project requirements.
• Review spelling, grammar, and content accuracy in English and Spanish.
• Provide designers and developers with specific, actionable feedback; make minor corrections directly when needed.
• Identify recurring mistakes and implement quality control improvements.

1. Client Communication & Management

• Respond professionally to emails, calls, and requests in English or Spanish,
• Translate client needs into clear instructions for the production team.
• Answer questions about websites, design, branding, and digital marketing; recommend better solutions when appropriate.
• Provide proactive updates on progress, and completed work.
• Confirm requests are completed correctly; escalate important concerns to leadership.

1. Project Coordination

• Create, assign, organize, and monitor tasks.
• Include clear instructions, deadlines, links, and expected outcomes in tasks.
• Coordinate tasks with team members.
• Monitor deadlines, follow up on pending work, and prevent delays.
• Manage multiple client requests and prioritize effectively.

1. Hands-On Production Support

• Make minor website corrections and updates using Elementor or similar builders.
• Create or edit graphics using Canva, Adobe, or Figma.
• Create and update Google Business Profiles and local business listings.
• Support basic SEO improvements, website optimization, and other creative tasks as needed.

1. Process Improvement & AI

• Improve creative quality and project delivery through templates, and efficient workflows.
• Use AI tools to research, draft content, troubleshoot, and automate repetitive tasks.
• Review AI-generated work for accuracy and quality.
• Proactively identify useful tasks and improvements during slower periods.
• Advanced WordPress and Elementor experience.
• Experience with Google Business Profile and local listings.
• Familiarity with Asana or similar tools.
• Knowledge of Google Analytics, Search Console, and SEO tools.
• Experience working with multicultural or bilingual audiences.
• Experience developing quality assurance processes.
• Portfolio demonstrating graphic design or website experience.