Coordinator Marketing Reservations - Mktg Support

General Dispatch Responsibilities:

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• Answer incoming phone calls in a timely and professional manner.

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• Manage wave allotments and percentages for OPC/In-House marketing.

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• Lead distribution: Appropriately distribute leads based on Pre-Arrival performance.

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• Research and determine Owner Tour eligibility for IPC Tours.

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• Book tours received from Local Marketing Agents.

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• Process POS Package payments

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• Assist Sales/Contracts department in creating new guests leads.

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• Assist in preparing and updating all necessary tour manifests for marketing department, to better manage and track wave allotments.

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• Ensure all On-Site and Pre-Arrival leads are allocated properly according to business rules.

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• Ensure all confirmation/ wake-up calls are completed in a timely manner.

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• Communicate with call center on tour overages, tour wave needs, as well as maintaining efficient tour times and percentages by wave to drive maximum results.

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• Assist in communicating new changes to percentages, waves or new tour times to the Marketing Team.

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• Process and submit Hilton Honors points for marketing department to corporate for posting, processing and payments.

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• Track and process all gifting overages for marketing department.

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• Review historic volume for accurate scheduling of Reservations team.

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• Weekly Lead Clean-up:

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• CT to QT lead research and adjustment

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• CT & NS tour clean-up

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• Package Audits

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SharePoint Administration:

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• Works with the business to update content as needed.  Develops and maintains file management system for internal documents and procedures.

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• Performs backup and recovery activities.

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• Diagnoses and troubleshoots problems with existing applications and communicates solutions to appropriate areas.

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• Collaborates with Management as needed to resolve issues.