COO / VP of Operations
# COO / VP of Operations **YouLand** · Menlo Park, CA 94025 · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role COO / VP of Operations Company: YouLand Location: Menlo Park, CA Compensation: $200,000+ base salary, plus performance bonus About YouLand YouLand is a technology-enabled private lender founded in 2016. We have funded more than $2.4 billion in loans and served over 1,600 investors and brokers. We provide fix-and-flip, bridge, DSCR, and ground-up construction financing to real estate investors, developers, and brokers. Our advantage is simple: speed, flexibility, and consistent execution. The Role We are seeking a hands-on COO / VP of Operations to lead the full loan lifecycle. Encompassing; application, underwriting, closing, construction draws, and servicing. You will own day-to-day of lending operations, manage the pipeline, resolve escalations, improve processes, and lead the processing, underwriting, closing, and servicing teams. The goal is simple: build an efficient operating platform that allows the CEO to focus on capital, strategy, and growth. Title will be based on experience. Key Responsibilities - Lead the end-to-end loan process, including processing, underwriting, appraisal/title, closing, funding, draws, and servicing. - Manage pipeline reviews, priorities, exceptions, bottlenecks, and turn-time standards. - Lead, hire, train, and develop operations teams and team leaders. - Establish clear workflows, procedures, accountability, and backup coverage. - Identify opportunities to automate processes and implement AI tools. - Maintain data quality across LOS, CRM, document management, and servicing systems. - Ensure compliance with credit policies, licensing requirements, and investor/capital-partner guidelines. - Oversee servicing, delinquencies, extensions, payoffs, and construction draws. - Provide the CEO with a weekly operations dashboard covering pipeline, volume, turn times, exceptions, credit quality, and staffing. Qualifications: - 8+ years of lending operations experience, including 5+ years leading teams. - Strong knowledge of business-purpose real estate lending, including fix-and-flip, bridge, construction, and/or DSCR. - Proven ability to improve turn times, loan quality, and operational efficiency. - Strong credit judgment and experience making exception decisions. - Working knowledge of lending compliance, licensing, and investor/capital-partner requirements. - Strong analytical skills with experience using KPIs, dashboards, Excel, or BI tools. - Clear, decisive communicator who can work effectively with brokers, borrowers, employees, and executive leadership. Preferred: Private lending or debt fund experience, construction draw and servicing experience, and experience implementing automation or AI within lending operations. What Success Looks Like Within the first 90 days, you will establish clear workflows, team responsibilities, pipeline management, operational reporting, and escalation procedures. Within 6–12 months, YouLand should see faster closing times, fewer operational issues, documented procedures, stronger team coverage, successful AI/automation initiatives, and clean compliance and capital-partner reviews. Most importantly, the CEO should be focused on capital, strategy, and growth—not daily loan operations. Why YouLand You’ll lead the operating engine of a lender with more than $2.4 billion funded, work directly with a fast-moving founder-led team, and help shape how AI and automation improve private lending. Benefits include: performance bonus, 401(k), health insurance, and paid time off. Schedule: Five days per week in the Menlo Park office. Learn more: www.youland.com Pay: From $200,000.00 per year Benefits: - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance Work Location: In person
Наблюдалась 2026-10-17, впервые 2026-10-16, источник — Indeed.