Conversational Experience Designer
# Conversational Experience Designer **Inetum** · Lisboa · `On-site` 🕒 **Статус:** *Опубликовано: 9 дней назад* · *Источник: Indeed* --- ### About the Role Company Description Inetum is a global digital services company focused on enabling businesses and organizations to accelerate their digital transformation. Operating in 19 countries with more than 28,000 professionals worldwide, Inetum combines innovation, expertise, and a people-centric approach to deliver impactful technology solutions. Join us and be part of a dynamic, collaborative, and forward-thinking organization. Job Description We are looking for a Conversational Experience Designer to create engaging and effective conversational experiences for AI-powered agents across both text and voice channels. This role will be responsible for designing natural, user-centric interactions while establishing Conversational UX standards and guidelines that enable the organization to scale new AI use cases efficiently. Responsibilities: - Design conversational experiences for AI agents across text and voice channels. - Map user intents, conversation flows, happy paths, error scenarios, fallback mechanisms, human escalation processes, and cross-channel handoffs. - Create dialogues and develop prompts for Generative AI agents, defining persona, tone of voice, communication style, and behavioral boundaries. - Design voice experiences considering key voice-specific aspects such as barge-in, silence management, implicit and explicit confirmations, noise handling, accent variations, turn-taking, and the absence of visual support. - Design text-based experiences using quick replies, cards, rich media, and define criteria for when users should be redirected to visual interfaces. - Develop and maintain Conversational UX Guidelines to ensure consistency and scalability across conversational AI initiatives. - Collaborate with cross-functional teams including Product, Design, Engineering, and AI teams to deliver seamless user experiences. Qualifications - Proven experience in Conversational Design, Conversation Design, UX Writing, Service Design, User Experience Design , or related fields. - Experience designing conversational flows for virtual assistants, chatbots, or AI-driven solutions. - Strong knowledge of Prompt Design and experience creating interactions for Generative AI applications. - Ability to design effective experiences across both voice and text channels, understanding the unique characteristics and constraints of each. - Excellent written communication skills and strong attention to detail when crafting conversational content. - Experience creating frameworks, standards, guidelines, or best practices for user experience design. Nice to Have - Industry experience in high-volume transactional environments such as telecommunications, banking, insurance, utilities, or retail. - Understanding of speech technologies, including ASR (Automatic Speech Recognition) and TTS (Text-to-Speech) . - Experience with conversational design platforms such as Voiceflow , Botpress , or similar tools. - Experience working within organizations that have in-house AI teams and AI product development capabilities.
Наблюдалась 2026-10-15, впервые 2026-10-06, источник — Indeed.