Continuous Improvement Manager

Berlin, DEU

• Job Category: Project/Program Management Group
• Job Type: Full time
• Reqid: J0108336

DEU | Hürth | Euronova Campus, Building 4

DEU | Berlin | Trachenbergring 93

Full time

J0108336

Iron Mountain is seeking an operational Continuous Improvement Manager Germany to join our Operations Transformation team. In this role, you’ll have the opportunity to directly influence site performance across Germany by eliminating bottlenecks, refining core processes, and embedding sustainable ways of working. Joining our team means taking on a hands-on role where your analytical mindset and collaborative coaching will challenge the status quo to raise operational standards. Here, your expertise will empower site leaders and drive measurable enhancements across throughput, quality, and service level adherence.

What You’ll Do (Responsibilities)

In this role, you will:

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Drive Operational Excellence & Stabilization: Conduct deep-dive reviews of throughput and cost drivers to implement pragmatic improvements and ensure strict SLA adherence across German sites.

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Lead Performance Governance & KPIs: Shift the focus from reporting overload to steering-relevant metrics while establishing robust daily and weekly performance routines.

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Enable & Spar with Leadership: Provide coaching on decision-making and escalation handling while clarifying roles and responsibilities to eliminate informal dependencies.

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Maintain Process & Compliance Integrity: Audit the daily implementation of security requirements and document operational workflows to ensure seamless knowledge transfer.

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Foster Cross-Site Engagement & Handover: Facilitate best-practice sharing across locations and moderate interfaces between IT and Operations to ensure smooth handovers to internal ownership.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

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Several years of experience in Continuous Improvement, Operational Excellence, Process Excellence, or Operations Transformation.

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Strong knowledge of high-volume BPO, scanning/document processing, logistics, shared services, or manufacturing environments.

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Practical experience with improvement methodologies such as Lean, Six Sigma, Kaizen, PDCA, or DMAIC (Lean Six Sigma Green or Black Belt is an advantage).

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Confident coaching and stakeholder management capabilities with fluency in both German and English.

What We Offer (Benefits )

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Location: Germany

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Competitive compensation and benefits aligned with experience.

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Flexible work options/alternative work options to support work–life balance.

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Comprehensive health, wellness, and retirement plans.

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Opportunities for continuous learning and professional growth.

Ready to raise the standard and drive meaningful operational impact across our network? Apply today to take the next step in your career with Iron Mountain.

Category: Project/Program Management Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0108336

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.