Contact Center Transformation Consulting Analyst – Amazon Connect | Manila
# Contact Center Transformation Consulting Analyst – Amazon Connect | Manila **TASQ Staffing Solutions** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Cloud-Consultant]` `[Contact-Center-Analyst]` `[Solutions-Consultant]` `[AWS-Consultant]` `[Business-Analyst]` `[Amazon-Connect-Consultant]` `[Amazon-Connect-Consulting]` `[AWS-Contact-Center-Specialist]` `[Amazon-Connect-Specialist]` `[Contact-Center-Consultant-Jobs]` --- ### About the Role Job Details:You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Analyst / Consultant 2 – 9 years of experience - Engage with clients to conduct requirement workshops, analyze business processes, and translate needs into technical and functional designs. - Contribute to the design, configuration, and implementation of Amazon Connect–based contact center solutions across industries. - Design and implement contact flows, IVR logic, routing, and automation frameworks using Amazon Connect and AWS services such as Lambda, Lex, S3, DynamoDB, and CloudWatch. - Integrate Amazon Connect with enterprise systems such as Salesforce, ServiceNow, and chatbot/AI platforms through APIs or middleware. - Collaborate with solution architects and functional leads to define architecture blueprints, documentation, and implementation roadmaps. - Develop and present proofs of concept, demos, and accelerators to demonstrate value and differentiation in client engagements. - Support cloud transformation and journey-to-cloud initiatives for large contact center modernization programs. - Contribute to practice development by building reusable assets, accelerators, and sharing delivery best practices across the global network. Bring your best skills forward to excel at the role: - Minimum 2 years of hands-on experience designing, configuring, and implementing Amazon Connect solutions. - Strong understanding of AWS Cloud services relevant to contact center solutions (Lambda, Lex, S3, DynamoDB, CloudWatch, IAM). - Knowledge of contact center technologies—IVR, ACD, CTI, call routing, and omnichannel capabilities. Experience integrating Amazon Connect with CRM or ITSM platforms such as Salesforce or ServiceNow via APIs or middleware. - Foundational knowledge of cloud security, networking, and identity management principles. - Strong analytical, problem-solving, and client-facing consulting skills. - Ability to work effectively in global, distributed, cross-functional teams. - AWS certifications (e.g., AWS Certified Cloud Practitioner or Solutions Architect – Associate) preferred. - Hands-on experience designing, configuring, and implementing Amazon Connect solutions. - Experience integrating Amazon Connect with CRM or ITSM platforms such as Salesforce or ServiceNow via APIs or middleware. Whats in it for you? - An opportunity to work on transformative projects with key G2000 clients · - Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. - Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. - Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities - Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. - Open for cross-country relocation Originally posted on Himalayas
- Cloud-Consultant
- Contact-Center-Analyst
- Solutions-Consultant
- AWS-Consultant
- Business-Analyst
- Amazon-Connect-Consultant
- Amazon-Connect-Consulting
- AWS-Contact-Center-Specialist
- Amazon-Connect-Specialist
- Contact-Center-Consultant-Jobs
Наблюдалась 2026-10-03, впервые 2026-10-03, источник — Himalayas (JSON API).