Contact Center Systems Engineer
# Contact Center Systems Engineer **Glint Tech Solutions LLC** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Contact-Center-Engineer]` `[Voice-Systems-Engineer]` `[Telephony-Engineer]` `[Voip-Engineer]` `[Unified-Communications-Engineer]` `[Contact-Center-Systems-Analyst]` `[Contact-Center-Infrastructure-Engineer]` `[Contact-Center-Support-Engineer]` `[Contact-Center-Application-Engineer]` `[Voice-Contact-Center-Engineer]` `[Systems-Engineer]` --- ### About the Role About the Role We are seeking an experienced Contact Center Systems Engineer to support a large-scale, global enterprise contact center environment. This role combines production support and platform engineering , including contact center routing, telephony troubleshooting, Linux-based systems, integrations, and migration from an existing commercial platform to a next-generation platform built on open-source telephony technologies. Key Responsibilities - Configure and maintain routing strategies, queues, IVR flows, and agent targeting across voice, chat, email, and task channels - Troubleshoot production issues across telephony, network, and application layers - Diagnose voice quality issues including latency, jitter, packet loss, codecs, and media-path problems - Troubleshoot SIP/VoIP call flows and routing logic - Support number provisioning, porting, and regional routing - Analyze existing contact center configurations and map them to a new platform architecture - Build and validate configurations in Linux environments - Support platform migration and feature-parity testing - Integrate systems using REST APIs and webhooks - Participate in production incident triage and resolution - Create technical documentation, runbooks, and structured shift handovers Required Qualifications - 3+ years of hands-on experience with enterprise Contact Center platforms - Experience with Genesys, NICE, Five9, Avaya, Cisco , or similar platforms - Strong knowledge of SIP, RTP, and VoIP - Experience troubleshooting call flows, routing logic, and media-path issues - Networking knowledge including TCP/IP, DNS, routing, firewalls, and QoS - Strong Linux skills including service configuration, log analysis, and command-line troubleshooting - Scripting/programming experience with Python, JavaScript, or Bash - Experience with REST APIs, webhooks, Git, and deployment workflows - Experience supporting and troubleshooting production systems Preferred Qualifications - Experience with FreeSWITCH, Kamailio, OpenSIPS, Asterisk , or similar open-source telephony technologies - Contact center platform migration experience - Experience with Wireshark, sngrep, sipgrep, or HOMER - Terraform or Ansible - Splunk, Grafana, Prometheus, or Datadog - SQL fundamentals - Cyara or other automated voice-testing platforms - Exposure to AI-enabled contact center capabilities such as virtual agents, intent-based routing, or speech analytics - ITIL / ITSM familiarity Education Bachelor's degree in Computer Science, Information Systems, Telecommunications, or a related field, or equivalent practical experience. Originally posted on Himalayas
- Contact-Center-Engineer
- Voice-Systems-Engineer
- Telephony-Engineer
- Voip-Engineer
- Unified-Communications-Engineer
- Contact-Center-Systems-Analyst
- Contact-Center-Infrastructure-Engineer
- Contact-Center-Support-Engineer
- Contact-Center-Application-Engineer
- Voice-Contact-Center-Engineer
- Systems-Engineer
Наблюдалась 2026-10-02, впервые 2026-10-02, источник — Himalayas (JSON API).