Contact Center Manager

The Contact Center Manager will oversee the day-to-day operations of the firm's intake team, ensuring efficiency, quality, and an exceptional client experience at every touchpoint. This individual will play a critical leadership role in driving process improvement, optimizing outbound call strategies, and developing a large team of intake specialists. The Contact Center Manager will work closely with the Firm’s leadership to evaluate current workflows, implement best practices, and elevate the overall performance of the contact center.