Contact Center Architect
# Contact Center Architect **XnR Solutions** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Contact-Center-Architect]` `[Cloud-Contact-Center-Architect]` `[Contact-Center-Solutions-Architect]` `[Salesforce-Contact-Center-Architect]` `[Contact-Center-Engineer]` `[Contact-Center-Solution-Architect]` `[Call-Center-Solutions-Architect]` `[Contact-Center-Architecture]` `[Contact-Center-Solution-Designer]` `[CX-Solutions-Architect]` `[Customer-Experience-Architect]` --- ### About the Role This is a remote position. We’re seeking a Contact Center Architect to lead the design and implementation of Amazon Connect and cloud contact center architectures . This role focuses on translating client requirements into scalable, secure, and high-performance solutions across AWS , Salesforce Service Cloud Voice , and Agentforce environments. Key Responsibilities - Design and lead Amazon Connect implementations from discovery to deployment. - Conduct business process reviews, ROI analyses, and architecture planning sessions. - Create solution blueprints for voice, chat, and omnichannel experiences. - Lead technical teams to deliver projects aligned with client and industry best practices. - Collaborate with stakeholders to ensure business and technical alignment. - Mentor developers and support engineers to ensure project success. - Advocate for innovation and cloud adoption within contact center ecosystems. Requirements Requirements - 5+ years designing and implementing cloud-based contact center solutions . - Hands-on experience with AWS Lambda, Lex, API Gateway, CloudFormation , and related services. - Strong understanding of CRM and WFM integrations, SIP, VoIP, WebRTC , and contact routing. - Excellent communication and client engagement skills. - Experience leading technical delivery teams and enterprise-scale projects. - Certifications: AWS Solution Architect (Associate or Professional). - Preferred: Salesforce Administrator certification; pre-sales or solution consulting experience. - English: Advanced (C1 ideal). Originally posted on Himalayas
- Contact-Center-Architect
- Cloud-Contact-Center-Architect
- Contact-Center-Solutions-Architect
- Salesforce-Contact-Center-Architect
- Contact-Center-Engineer
- Contact-Center-Solution-Architect
- Call-Center-Solutions-Architect
- Contact-Center-Architecture
- Contact-Center-Solution-Designer
- CX-Solutions-Architect
- Customer-Experience-Architect
Наблюдалась 2026-10-20, впервые 2026-10-20, источник — Himalayas (JSON API).