Contact Center Architect
# Contact Center Architect **HCM Nexus Consulting Inc.** · Taguig · `On-site` 🕒 **Статус:** *Опубликовано: 11 дней назад* · *Источник: Indeed* --- ### About the Role Contact Center Architect - BGC | Onsite - Shifting Schedule About the Role We are looking for a Contact Center Architect to design and deliver scalable solutions across Conversational AI, IVR, chatbot/web chat, cloud applications, and API integrations . The role will work closely with technical and business teams to develop secure, high-performance solutions. Key Responsibilities - Lead the design and development of solution blueprints, technical artifacts, and hands-on solutions for Conversational AI, IVR, chatbot/web chat, and cloud-native applications. - Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define and deliver technical solutions. - Design and drive integration of voice and web-based channels with backend systems, APIs, and analytics platforms. - Architect API integrations between internal platforms, external systems, and cloud services. - Gather integration requirements and translate them into scalable technical solutions. - Work with cloud infrastructure teams across AWS, Azure, or GCP to ensure secure, scalable, and high-performance deployments. - Lead technical design discussions and ensure solutions meet quality, scalability, and performance standards. Qualifications - Proven experience designing and implementing Conversational AI, IVR, and chatbot solutions . - Strong expertise in AWS, Azure, or GCP and cloud-native application architecture. - Hands-on experience with API design and integration best practices . - Strong understanding of backend systems, cloud services, and integration architecture. - Excellent communication and collaboration skills with technical and non-technical stakeholders. - Ability to lead technical discussions and deliver scalable, high-quality solutions. Pay: Php180,000.00 per month Experience: - Conversational AI: 5 years (Preferred) - IVR: 5 years (Preferred) - chatbot solutions: 5 years (Preferred) - API integrations: 5 years (Preferred) Work Location: In person
Наблюдалась 2026-09-29, впервые 2026-09-18, источник — Indeed.