Consultant - MAWM / WMS

We create possibilities that move life and commerce forward

Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.

Roles & Responsibilities

• Act as the primary contact for customers and be Manhattan Brand Ambassador.
• Independently support low and medium-complexity customers.
• Configure systems , Test case preparation, test data setup, testing, and demo.
• Support customers to conduct System Integration Testing, End to End Testing & UAT phases, pre and post go-live activities including continuous production support.
• Trouleshoot production application issues and provide operational workarounds for issues that impact business including but not limited to configuration changes, data correction, SOPs within expected timelines. Provide clear root-cause analysis with permanent fix.
• Categorizing discovered or reported gaps, issues as base product or custom or another vendor. Validate impact of the solutions provided by respective teams in pre-production and production environments and monitor intended business outcome.
• Build and maintain knowledge of customer workflows , operational constraints, and runbooks.
• Partner with technical, regional teams to deliver enhancements and issue fixes.
• Collaborating with Manhattan Teams across departments to provide fixes to customer issues to address customer needs.
• Support multiple Manhattan products bought by a customer.
• Leverage or develop tools to enhance service efficiency.
• Train peers on application modules, customer flows, tools, and processes.

Position / Job Requirements

• 2-4 yrs of experience with a bachelor’s degree or foreign equivalent in engineering, science, or a related technical field.
• Bring functional and business analyst experience.
• Support or implement supply chain applications such as WMS, OMS, LMS, or TMS; MAWM experience is a plus.
• Apply cloud troubleshooting tools and methods, including Postman, Kibana, and Grafana and knowledge of equivalent tools.
• Troubleshoot databases using Oracle SQL or a comparable relational database is a plus.
• Demonstrate strong analytical and problem-solving skills.
• Communicate effectively with customers and stakeholders, both verbally and in writing.

Committed to diversity and inclusion

At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.