Consultant, Conversational Design
# Consultant, Conversational Design **XnR Solutions** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Conversational-Designer]` `[UX-Designer]` `[Customer-Experience-Designer]` `[Voice-User-Interface-Designer]` `[Chatbot-Designer]` `[Conversation-Designer]` `[Conversational-UX-Designer]` `[Conversational-AI-Consulting]` `[Conversation-UX-Designer]` `[Conversational-AI-Designer]` `[Conversational-UX-Design]` `[Conversation-Design]` `[Conversational-AI-Specialist]` --- ### About the Role This is a remote position. About the Role As a Conversational Design Consultant , you will be responsible for designing engaging contact center experiences and delivering tangible business value to clients and end-users. You will lead the design workstream within major customer experience transformation projects, across both voice and digital channels , working closely with architecture, AI, and engineering teams to ensure seamless delivery and customer satisfaction. Requirements Key Responsibilities - Design conversational speech systems leveraging Agentic AI and Natural Language Understanding (NLU) systems such as Amazon Lex, Connect , and Salesforce Einstein/Agentforce . - Define user personas, interaction capabilities, and experiences across voice, chat, SMS, and email channels . - Lead requirements gathering, ideation workshops, and client design sessions . - Contribute to enterprise customer engagement strategies , focusing on user behavior and experience design. - Translate high-level business goals into actionable, well-structured experience designs for development and implementation teams. - Deliver client-facing assets and documentation focused on conversational interaction and experience. - Analyze interaction and behavioral data to identify automation opportunities and recommend data-driven improvements. - Collaborate with solution architects, engineers, and QA testers to validate that final products meet design and user goals. - Support clients in adopting Amazon Connect and automation solutions , ensuring successful user interactions and business outcomes. - Participate in defining project success criteria and tracking delivery performance. Required Qualifications - 3+ years of experience in design, business analysis , or similar consulting roles. - Customer-facing consulting experience. - Strong communication and visualization skills using Lucidchart, Visio, Draw.io , or similar tools. - Ability to collaborate within cross-functional teams to build rich user experiences. - Comfortable presenting design deliverables to business stakeholders. - Experience analyzing user data to inform design decisions. - Eagerness to learn new technologies (e.g., Amazon Lex, Connect, Bedrock, Salesforce Einstein, Agentforce, Google Dialogflow ). Preferred Skills - Experience building Voice User Interfaces (VUI) or advanced IVR systems . - Experience designing text-based bot interactions (web, Messenger, etc.). - Experience designing solutions for contact center or customer service environments. - Knowledge of Amazon Lex, Google Dialogflow, Nuance IVR/VA , or similar tools. - Experience with prompt design and generative AI platforms . - Understanding of LLMs and how to apply them to real business challenges. - Ability to tie design outcomes to business value through clear storytelling. - Experience designing solutions integrated with CRM, Contact Center, or Case Management systems . - Awareness of contact center trends and best practices , leveraging them to guide clients toward optimized solutions. Benefits What We Offer - Fully remote position based in Colombia. - Work with global teams delivering innovative AI and cloud projects. - Flexible culture focused on results and collaboration , not strict schedules. - Opportunities for professional growth in AI, automation, and customer experience design. - Collaborative and inclusive environment where your input drives real impact. Originally posted on Himalayas
- Conversational-Designer
- UX-Designer
- Customer-Experience-Designer
- Voice-User-Interface-Designer
- Chatbot-Designer
- Conversation-Designer
- Conversational-UX-Designer
- Conversational-AI-Consulting
- Conversation-UX-Designer
- Conversational-AI-Designer
- Conversational-UX-Design
- Conversation-Design
- Conversational-AI-Specialist
Наблюдалась 2026-10-20, впервые 2026-10-19, источник — Himalayas (JSON API).