Construction Intake Coordinator

Construction Intake & Scheduling Coordinator

Absolute Fire & Flood Restoration

Position Type: Contract Full-Time, On-site Department: Operations / Customer Experience Location: Roswell, GA Markets Supported: Georgia, Texas, South Carolina, and Flooring Division Reports To: Account Manager / Head of Growth

Position Summary

Absolute Fire & Flood Restoration is seeking a highly organized, personable, and detail-oriented Intake & Scheduling Coordinator to manage incoming customer inquiries and coordinate inspections across multiple markets.

This position serves as the first point of contact for homeowners, commercial property owners, insurance agents, property managers, and other referral partners seeking restoration and flooring services.

The ideal candidate is an excellent communicator who thrives in a fast-paced environment, manages multiple priorities effectively, and understands the importance of providing an exceptional customer experience.

Core Responsibilities

1. Customer Intake & Lead Management

• Answer incoming calls and respond promptly to new customer inquiries across all company locations and brands.
• Collect and accurately document customer information, property details, damage descriptions, insurance information, and referral sources.
• Identify the urgency of each situation and prioritize emergency restoration requests.
• Explain the company's inspection process and communicate next steps to customers.
• Enter new opportunities into the company's CRM and ensure records are complete and accurate.

1. Inspection Scheduling & Coordination

• Coordinate inspection appointments across Atlanta, Austin, Dallas, and the Flooring Division.
• Communicate with inspectors to determine availability and appropriate assignments.
• Schedule inspections promptly and confirm appointment details with customers.
• Follow up with customers who have not yet scheduled inspections.
• Communicate scheduling changes, cancellations, and customer requests.
• Ensure emergency losses are immediately escalated to the appropriate response team.
• Track inspection appointments and monitor their completion status.

1. Internal Communication & Handoffs

• Communicate new opportunities to the appropriate inspectors and team members.
• Provide clear notes regarding customer needs, property conditions, urgency, and referral relationships.
• Monitor inspection completion and ensure opportunities are transferred to the Account Manager or appropriate sales representative.
• Escalate scheduling conflicts, customer concerns, or urgent situations to management.

1. Reporting & Performance Tracking

• Identify recurring intake issues and opportunities to improve processes.
• Provide regular intake performance updates to management.

Qualifications

Required:

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Professional, friendly, and customer-focused demeanor.
• Comfortable using CRM systems, scheduling software, and standard office technology.
• Ability to work independently while coordinating with multiple departments.
• Strong follow-through and problem-solving skills.
• Ability to remain calm and professional when communicating with customers experiencing property damage.

Preferred:

• Previous experience in customer service, intake coordination, dispatch, or scheduling.
• Experience in restoration, construction, insurance, or property management
• Familiarity with CRM systems and call management software.
• Experience coordinating field employees or appointments across multiple locations.

Compensation

Proposed Compensation:

• Base Pay: 50,000 annually, paid weekly

The agreed compensation includes an allowance for up to fifteen (15) business days of scheduled service interruption during each twelve (12) month contract term, without reduction in the agreed contract fee.

Contractor agrees to provide at least fourteen (14) calendar days' advance notice of planned service interruptions when reasonably practicable, to facilitate continuity of intake operations.

Any service interruptions exceeding fifteen (15) business days during the contract term shall be addressed through mutual written agreement, including any applicable adjustment to compensation.

Unused service interruption days shall not accrue, carry forward, or be paid out upon expiration or termination of this Agreement.

Nothing in this section creates an employee benefit plan or alters the parties' intended independent contractor relationship.

Location of Services and On-Site Availability

Due to the collaborative and time-sensitive nature of the services provided, Contractor agrees that the contracted intake services will be performed on-site at Absolute Fire & Flood Restoration's designated office location on each regularly scheduled business day, Monday through Thursday, with an optional work-from-home day on Friday, excluding company-observed holidays and other absences mutually agreed upon by the parties.

The parties acknowledge that on-site availability is a material requirement of this Agreement to facilitate timely communication, coordination of incoming service requests, inspection scheduling, and collaboration with company personnel across multiple locations.

Contractor shall coordinate with the Company regarding anticipated absences or changes to on-site availability to ensure continuity of contracted services.

Except for the agreed-upon on-site service requirements, the Contractor retains discretion over the manner and methods used to perform the contracted services, subject to the service standards, deliverables, confidentiality obligations, and other terms established in this Agreement.

Any changes to the on-site service arrangement must be mutually agreed upon in writing.

Position Expectations

Success in this role means that:

• Every incoming opportunity receives prompt and professional attention.
• Customers understand the next steps and feel confident in the company.
• Inspections are scheduled efficiently and accurately.
• Emergency situations are appropriately prioritized and escalated.
• All lead and customer information is properly documented.
• Inspectors receive the information needed to perform their jobs.
• Account Managers receive complete, timely handoffs.
• No qualified opportunity is lost due to poor communication, delayed response, or inadequate follow-up.

The Intake & Scheduling Coordinator owns the customer experience from the initial inquiry through the inspection handoff. The Account Manager assumes responsibility for estimate follow-up, sales conversion, and contract execution after the designated handoff.

This position plays a critical role in supporting company growth, protecting referral relationships, and ensuring a consistent customer experience across all Absolute locations and brands.

Pay: $50,000.00 per year

Benefits:

• Paid time off
• Referral program

Work Location: Hybrid remote in Roswell, GA 30076