Computer User Support Specialists | Remote - Contract
# Computer User Support Specialists | Remote - Contract **Xperteez Technology** · `Remote` · `Contractor` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Computer-User-Support-Specialist]` `[IT-Support-Specialist]` `[Technical-Support-Specialist]` `[Help-Desk-Technician]` `[Service-Desk-Analyst]` `[Remote-IT-Support-Specialist]` `[Remote-IT-Support-Technician]` `[Remote-Support-Technician]` `[Remote-Support-Specialist]` `[Desktop-Support-Specialist]` --- ### About the Role Role Title: Computer User Support Specialists Role Type: Contractor Location: Remote We are selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. Required Skills - hardware/software troubleshooting - networking knowledge tcp/ip - VPN - DNS - ticket management - OS support Scope of Work - Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices. - Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns. - Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system. - Contribute detailed process insights that enhance future support workflows and training data quality. - Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels. - Identify patterns in support issues, offering recommendations or process improvements to the project team. Preferred Qualifications - Minimum 3 years' proven experience providing Tier 2/3 IT support. - Expertise in diagnosing and resolving hardware and software issues across varied platforms. - Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting. - Proficiency with ticket management systems and thorough documentation practices. - Exceptional written and verbal communication skills, with a focus on user-friendly explanations. - Certifications such as CompTIA A+, Network+, or ITIL are advantageous. - Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects. Originally posted on Himalayas
- Computer-User-Support-Specialist
- IT-Support-Specialist
- Technical-Support-Specialist
- Help-Desk-Technician
- Service-Desk-Analyst
- Remote-IT-Support-Specialist
- Remote-IT-Support-Technician
- Remote-Support-Technician
- Remote-Support-Specialist
- Desktop-Support-Specialist
Наблюдалась 2026-10-12, впервые 2026-10-12, источник — Himalayas (JSON API).