Community Specialist

Job Title: Community Specialist

Department: Quality Assurance, Health, Safety & Environment

Reports to : HEAD of QHSE, DLP, & Community Management

Job Purpose:

Responsible for managing the day-to-day operations of residential communities, ensuring well-maintained facilities, effective service delivery, resident satisfaction, and compliance with company policies and applicable regulations.

Key Responsibilities:

• Oversee community operations, maintenance, security, cleaning, landscaping, and common areas.
• Manage owner and resident enquiries, complaints, and escalations.
• Monitor community budgets, service charges, expenses, and cost control.
• Manage contractors and service providers to ensure quality service delivery.
• Ensure compliance with relevant regulations, health, safety, and company policies.
• Coordinate property handovers, defect rectification, and Defects Liability Period (DLP) matters.
• Conduct regular inspections and follow up on maintenance and operational issues.
• Prepare operational reports and monitor service performance.
• Lead community management teams and drive resident satisfaction.

Requirements:

• Bachelor’s degree in Business Administration, Facilities Management, Property Management, or a related field.
• Relevant experience in community or property management.
• Strong communication, customer service, and problem-solving skills.
• Experience in budget management, contractor coordination, and facilities operations.
• Knowledge of UAE property management regulations is an advantage.
• Arabic-speaking is an advantage.