Community Impact Center Director

Job Posting

Job Title:

Director, Community Impact Center

Department:

Human Resources

Reports To:

SVP, Organization Strategy & Public Partnerships; dotted line to President & CEO

Managed Roles:

Front Desk Receptionist and Building Manager

Date of update:

October 2026

FSLA Classification:

Exempt (salary)

Budgeted Salary Range:

$75,000-$80,000 annually, based on a 37.5-hour work week, dependent on background and experience.

Benefits Offerings:

- Hybrid work model approach combining in-office work and remote work

• Flexible daily hours (available year-round)
• Summer hours (offered from Memorial Day through Labor Day)

- 15 vacation days earned annually - 11 paid holidays annually - One personal day annually

• Seven sick days earned annually (14 days earned the 2nd year)

- Tuition reimbursement (subject to budget availability) - Medical and dental insurance (employee pays 20% of premium) - Vision insurance (employee pays 100% of premium) - Short-term disability insurance (employee pays 50% of premium) - Medical flexible spending account - Long term disability and term life insurance (employer pays 100% of premium) - 401K plan with up to a 3% match and a 3% safe harbor contribution for eligible/participating employees after one year of service - Business casual dress code policy - Free parking

Essential Functions and Key Responsibilities:

This role will manage and have oversight of the day-to-day operations of the Community Impact Center (CIC). The CIC Director will be responsible for leading the development of innovative strategies to increase engagement opportunities between tenant partners, implement a fee structure for space rental and generate ideas for utilizing the CIC shared spaces (e.g. onsite cafe). This role will have a dotted line to the President & CEO to ensure mission alignment with tenant partners and collaborate with United Way staff and community stakeholders to realize the vision of the CIC.

Tenant Partner Management & Engagement

- Build and maintain strong relationships with the CIC tenant partners and their primary points of contact. Foster a positive building culture that emphasizes collaboration, inclusivity and accountability. - Develop, implement and coordinate strategies to increase engagement opportunities across tenant partner organizations and promote collaboration in services and access to resources.

• Serve as the liaison between CIC tenant partners and Nationwide representatives to assist with facilitation in coordinating tenant shared services and building services.

- Serve as the point of contact for tenant requests, emergencies and complaints. Work closely with Nationwide representatives to relay any tenant building needs. - Work with tenant partner leads to enforce building rules, lease agreements and occupancy policies. - Coordinate move-ins, move-outs and any changes in occupancy. Work closely with the IT team to coordinate technology support for new and current tenant partners. - Alongside President & CEO and Nationwide point of contact, lead efforts to identify and onboard new tenant partners including conducting building tours with potential partners.

• Facilitate regular meetings with tenant partners. This will include developing timely and relevant agendas.

- Regularly communicate with tenants, including United Way staff, regarding building updates, policies and procedures and tenant engagement opportunities.

Front Desk and Conference Room Management

• Supervise the CIC , Front Desk Receptionist.

- As needed, in collaboration with the Front Desk Receptionist, update, develop and implement processes to efficiently manage front desk and conference room tasks and expectations. - Design and manage a plan for back-up front desk coverage. Serve as back-up to cover the front desk for receptionist and building manager.

• In collaboration with IT Coordinator or VP of IT, create and communicate processes for conference room technology.

- Support conference room scheduling to include approving room requests as needed. - Maintain and update conference room guidelines, sharing revisions with building tenants, including United Way staff, as needed.

Building Operations

- Work in partnership with Nationwide to oversee routine maintenance, including the scheduling and supervision of building repairs and upgrades; conduct regular inspections to ensure building systems operate effectively; and maintain compliance with applicable building codes, safety standards and regulations. - Supervise the CIC Building Manager. Oversee (and collaborate as needed) relevant responsibilities of the Building Services Manager to support tenant partner needs, day to day building operations and upkeep of shared spaces. - At times, open and/or close the building for evening and weekend meetings in collaboration with tenant partners. - Oversee and maintain the CIC’s Emergency Action and Response Plan, ensuring effective management of safety leads, coordination of annual fire and tornado drills, and facilitation of CPR and first aid training. - Lead the research, development and implementation of a formal space rental fee structure and process for external partners.

• Collaborate with the CFO and SVP, Organizational Strategy & Public Partnerships to maintain awareness of CIC budget.

- Leads the administration and oversight of parking garages, ID badges and parking passes. - Provide supervisory oversight, in coordination with the Building Manager, of incoming and outgoing correspondence, including mail and packages, ensuring timely distribution and proper handling.

Other

- Responsible for supporting the achievement of United Way’s mission and strategy goals. - Responsible for supporting United Way’s culture of excellence through adherence to the Culture Pillars. - Responsible for integrating fair opportunities and a collaborative approach into daily work and contributing to the advancement of United Way’s community engagement and equal opportunity dashboard and goals. - Demonstrate commitment to breaking down barriers to economic prosperity in our community.

Job Qualifications:

- Basic understanding of AV technology and event set-up procedures. - Thorough appreciation, acceptance and commitment to community representation across a variety of backgrounds.

• Excellent written and verbal communication skills and ability to interact with individuals from varied backgrounds.

- Experience incorporating the perspectives of various communities in considering the impacts and outcomes of a decision-making process. - An understanding of institutional and structural bias and its impact on underserved and underrepresented communities. - Demonstrated ability to collaborate effectively with staff, donors, partners and vendors from a variety of backgrounds. - Positive interpersonal/communications skills and ability to use sound judgment and be self-directed. - Strong computer skills are required using Microsoft Office 365; familiar with word processing and spreadsheets. - Strong time management and organizational abilities and ability to manage multiple projects and meet deadlines. - Ability to independently problem solve.

• Ability to maintain confidentiality of information.

- Ability to work successfully in a team environment. Ability to work collaboratively with co-workers within and across departments and functions.

• Ability to creatively troubleshoot, thrive under pressure and accept constructive criticism.

- Demonstrates a positive can-do attitude, flexibility to re-prioritize, multi-task, and switch tasks fluidly. - Ability to consistently adhere to inter-departmental, volunteer and constituent service standards. - Demonstrated knowledge of and support for United Way Mission, Vision, Culture Pillars, Service Standards, Confidentiality Standards, and Policies and Procedures.

Core Competencies:

• Mission Focused: Start with the community in mind.

- Job Knowledge: Works to build a culture of excellence. - Collaborative Approach: Walk in someone else’s shoes and have their back. - Results Driven: Adopt a mindset of continual change and innovation. - Relationship-Oriented: Reconcile differences to maintain harmony. - Accountability: Holding ourselves and others accountable.

Supervisory Responsibilities:

This position has supervisory responsibilities. Supervisory responsibilities include planning, scheduling, directing and monitoring work, in accordance with organization’s policies and applicable laws:

• Establish department and individual goals; interview, hire & train direct report(s).

- Evaluate performance and provide training and development as needed. - Maintain regular communication, addressing complaints/concerns and resolving issues that arise.

• Create and foster a psychologically safe environment for team members to grow and enjoy the work they are doing.
• Identify and advocate for professional growth opportunities for team members including encouraging participation on internal and external committees and other volunteer opportunities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers and filing cabinets.

Physical Demands:

While performing the duties of this job, the employee frequently is required to stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Expected Work Hours:

This is a full-time position, Monday through Friday, 37.5 hours per week. Flexible daily hours may be available year-round. Daily work schedule and any flextime hours must be approved by the department head. Additional days in the office may be necessary based on work needs.

This position may require long hours and/or regular weekend work.

Travel:

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected for training and/or conferences.

Education and Experience:

- A bachelor's degree in business, marketing, human services or related field required.

• At least five years of experience in hospitality, event planning and/or sales management experience or an equivalent combination of education and relevant experience required.
• Some management/supervisory experience is required.

CPR/First Aid Certification preferred.

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Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable Accommodation

United Way of Central Ohio is committed to providing equal employment opportunities for all applicants. If you require reasonable accommodation(s) to participate in the application or interview process, please contact United Way of Central Ohio 's Human Resources Department at 614-227-2722. All requests will be handled confidentially.

Nondiscrimination & Community Representation Statement

Statement of Nondiscrimination

Programs/interventions supported by United Way funding must ensure that no qualified persons are denied needed or desired services, employment or the opportunity to volunteer based on race, religion, national origin, ethnicity, age, gender, gender identity and expression, disability, sexual orientation, veteran status, familial status or socioeconomic status.

Community Representation

United Way of Central Ohio reflects the rich tapestry of our community. Our board of trustees, staff and volunteers bring a wide range of experiences and perspectives to our work. We believe our strength lies in the variety of backgrounds and ideas we bring together.

Work Authorization Requirement

Applicants must be authorized to work in the United States without sponsorship.

Listing Details

• Job Posting Date: 11/9/2026

- Application Deadline: 11/23/2026

Please submit your resume & cover letter no later than the application deadline to the following URL address: https://liveunitedcentralohio.org/careers/

Please Note: Applicants will receive a message after successfully completing the online application process. If a message is not received, then the application was not successfully completed.