COMMUNITY EVENT FACILITIES GENERAL MANAGER

Description

This is a responsible supervisory position. The Community Event Facilities General Manager, by performing personally or through subordinates and under the general supervision of the Parks & Recreation/Community Facilities Director, will provide professional client services support in the recruitment, planning, organization, marketing, promotion, and management of events within the City of Brownwood Community Facilities, requiring strong marketing, communications, and tourism development capabilities to position Brownwood as a regional event and visitor destination. Community Facilities include Multipurpose Event Center, Depot Civic & Cultural Center, Adams Street Community Center, and other various city venues as assigned. Must be willing to adopt and exhibit the City of Brownwood “I SERVE” Core Values.

Examples of Duties

1. Administers municipal policies and regulations pertaining to Community Event Facilities including Multipurpose Event Center, Depot Civic & Cultural Center, and the Adams Street Community Center; 2) Supervises the work of all personnel involved in the daily operations of Community Event Facilities; 3) Recruits, plans, develops, organizes and manages events; 4) Supervises the maintenance and operations of Community Event Facilities; 5) Assists Director in preparation of annual budget requests and administers budget after adoption; 6) Assists in establishing policies and standard operating procedures for booking and event servicing; 7) Selects and evaluates Community Event Facilities employees including full time, seasonal and volunteer positions; 8) Implements staff development and training programs in hospitality and safety; 9) Establishes and maintains positive working relationships with local, regional, and national groups, organizations, event/meeting planners and attends professional trade shows and marketing opportunities; and leads strategic outreach efforts to promote Brownwood as an event and tourism destination; 10) Works closely with the City of Brownwood Tourism team to develop marketing media to be used in the recruitment of events and concert promotion; including creating, coordinating, and implementing marketing and communications strategies, such as digital and print media, advertising, and promotional campaigns; 11) Provides reports to the Brownwood Municipal Development District, Brownwood City Council, and other organizations about event activities, including economic impact, such as hotel stays and post-event customer feedback; and contributes to tourism performance metrics, market insights, and destination marketing reporting; 12) Consults with clients regarding all aspects of event setup, logistics, technical and equipment requirements to supervise event setup and execution; 13) Prepares event agendas and assists event production meetings to include staff representatives from necessary departments to facilitate effective communication in order to successfully execute fulfillment for all event needs of the client, the venue and the patron; 14) Reviews artist riders and maintains weekly contact with artist tour managers; 15) Acts as liaison between the facility and clients ensuring all requirements are met and facility rules, regulations and policies are adhered to such as ADA compliance, NFPA life safety codes, and OSHA Guidelines; 16) Coordinates with the Box Office regarding production requirements for creating seating diagrams and capacities; 17) Prepares event cost analysis, estimated expenses, and settlements for concert events as needed; including participation in pricing strategies and market research designed to strengthen event competitiveness and regional tourism attraction; 18) Administers post event follow-up with clients soliciting feedback; 19) Schedules, trains and supervises Front of House event staff for all events, including Community Facilities Staff, Police, EMS, and Class D Licensed Security; 20) Submits invoices and fulfills facility user agreements; 21) Provides support to ensure all pertinent information is obtained, filed and distributed to proper entities. This includes but is not limited to artist riders, contracts with supporting documentation, diagrams, capacity manifests, equipment orders/invoices, inventory sheets, production notes, event fact sheets, staffing calls and invoices with deployment maps, Event EAPs and SOPs, incident and accident reports, ejection notices and arrests, and After Action Reports; 22) Provides quality service and execution through daily operations and event production while ensuring consistent, professional communication and marketing representation of City facilities; 23) Other duties as assigned by the Director.

Typical Qualifications

EDUCATION AND EXPERIENCE:

At least four (4) years of professional experience in community facility management and/or in marketing, communications, or the travel & tourism industry or equivalent professional experience. A Bachelor’s degree from an accredited university, preferably in Hospitality, General Hospitality Administration, Event Management, Tourism & Travel Services, Marketing, Communications, Business or other Hospitality and Event or Business-related fields. A combination of work experience and education may be considered in lieu of degree.

KNOWLEDGE, SKILLS, ABILITY:

Must possess: 1) Skill in all forms of communication with people of diverse cultural and educational levels in order to supervise and oversee development of staff for the Community Event Facilities; 2) Skill in managing multiple priorities and events at the same time including prospective pipeline management; 3) Requires knowledge and skills to perform administrative/management skills sufficient to operate the Community Event Facilities to include supervision of personnel and event planning; 4) Knowledge and experience in computer programs such as Microsoft Office and familiarity with marketing tools, social media platforms, digital content creation, CRM systems, and event promotional technologies; 5) Must have general knowledge of laws, regulations and policies governing the operations of public facilities; 6) Public relations and conflict resolution skills and demonstrated ability to support tourism development through strategic communication and destination promotion.

Supplemental Information

POSITIONS SUPERVISED:

Direct: Facility Maintenance Supervisor, 4 Facilities Attendants, 2-3 Seasonal Facility Attendants.

Indirect Employees: Parks & Recreation/Community Facilities Administrative Assistant and Volunteers.

PHYSICAL AND ENVIRONMENTAL CONDITIONS:

Ability to transport self from site to site. Ability to drive various types of equipment and vehicles to and from various worksites. Employee will work in extreme temperatures, standing, walking, bending, kneeling, twisting, climbing, and lifting. Employee will be exposed to dirt, dust, noises, and various weather conditions during indoor and outdoor events. Employee must be able to walk on slippery, loose, uneven, and sloped surfaces. Ability to sit, stand, and move about an office or building. Employee occasionally lifts materials weighing approximately 20 to 30 pounds or climbs in order to reach cabinets. Ability to bend and squat in order to file or retrieve information. May be exposed to electrical, mechanical, or chemical hazards.

CONTACT WITH OTHERS:

Continuous significant contact with employees, department heads, community organizations, and general public while representing the City of Brownwood.

**Please complete the supplemental application forms found at the following link:

https://brownwood.na4.documents.adobe.com/public/esignWidget?wid=CBFCIBAA3AAABLblqZhDQVw805m1p2GZAIokYXKDiLfU8hk614OaZirksyZRpa0WQFXXpoRS_EfW6rG2W9ik*

Internal Applicants:

If you are a current employee applying for this postion as a transfer or promotion, please attach the following documents to your NeoGov application before submitting:

• Your completed Transfer/Promotion Application Form
• a cover letter addressed to the hiring manager