Community Coordinator

Community Coordinator Who We Are: AstroLabs, the Gulf’s Leading Business Expansion Platform At AstroLabs, we specialize in facilitating high-growth companies' entry into the Saudi and UAE markets. Offering comprehensive growth services including business setup, co-working spaces, and recruitment, we collaborate with government and leading private sector partners to bolster key regional sectors. As market leaders, having expanded 850+ companies to the UAE and 600+ to KSA, we're driving industry digitization, and we want you to be part of this journey! Our vibrant Riyadh office serves as the heart of our organization, hosting half of our workforce. Joining our Community team means becoming part of a global community, enriching our culture with diverse perspectives and experiences. Our culture is ambitious, collaborative, outcome-oriented, and driven by curiosity . Who You Are As a Community Coordinator , you will play a key role in building and activating a thriving community of media companies, entrepreneurs, and industry stakeholders at AstroLabs' KAFD space in Riyadh. Working closely with the Community Manager, you will support community engagement, organize and execute events and ecosystem initiatives, and help connect companies with relevant people, partners, and opportunities that support their growth in Saudi Arabia. You will regularly engage with founders, General Managers, and senior executives from companies within our community, building strong relationships, understanding their needs, and creating opportunities for meaningful engagement. You will also collaborate with our Marketing & Communications team to showcase community activities, capture member stories, and promote ecosystem initiatives. Alongside your community responsibilities, you will help ensure a seamless member experience and support the essential day-to-day operations of the space. We are looking for a true "people person" with exceptional communication, relationship-building, and organizational skills, who enjoys bringing people together, taking ownership of initiatives, and creating memorable community experiences. What You'll Do Community & Ecosystem Engagement Support the Community Manager in building an active, connected, and engaged ecosystem of media companies, entrepreneurs, and industry stakeholders within KAFD. Build strong relationships with community members, including founders, General Managers, and senior executives, understanding their businesses, challenges, and growth ambitions. Proactively engage with members to identify opportunities for introductions, partnerships, collaborations, and connections that could support their growth in Saudi Arabia. Support members in accessing relevant AstroLabs services, ecosystem partners, market opportunities, and industry connections. Encourage active participation in community initiatives, events, and networking opportunities through regular engagement and outreach. Support the onboarding and integration of new companies into the community, helping them understand the available services, connections, and opportunities. Identify potential partners, speakers, industry contributors, and relevant companies that could add value to the community. Gather member feedback, identify recurring needs and opportunities, and share relevant insights with the Community Manager. Identify potential commercial opportunities, referrals, and leads arising from community interactions and connect them with the appropriate AstroLabs teams. Community Events & Activation Own the end-to-end coordination and logistics of community events, working closely with the Community Manager to ensure successful execution. Coordinate directly with founders, General Managers, senior executives, speakers, and external stakeholders from client companies to organize their participation in community events and initiatives. Manage event logistics, including invitations, registrations, scheduling, venue preparation, AV requirements, catering, and coordination with relevant suppliers and stakeholders. Support the Community Manager in executing ecosystem initiatives, networking sessions, workshops, and other activities designed to connect and engage media companies. Proactively engage with participating companies and stakeholders before, during, and after events to encourage participation and strengthen relationships. Act as a key point of contact during events, ensuring smooth execution, a positive attendee experience, and timely resolution of issues. Track event attendance, collect participant feedback, and support post-event follow-ups to maintain engagement and identify further opportunities. Community Marketing & Communications Collaborate with the Marketing & Communications team to support initiatives that promote the AstroLabs community, its members, and ecosystem activities. Actively engage with founders, General Managers, and other executives during community events, capturing short interviews, testimonials, and member stories that highlight their businesses and experiences. Support the creation of community-related content by identifying interesting member stories, company milestones, collaborations, and success stories. Coordinate with community members and the MarCom team to facilitate interviews, content collection, and promotional activities. Support community communications, including event invitations, member announcements, newsletters, and updates about relevant opportunities and initiatives. Help promote community events and activities through appropriate communication channels, in coordination with the MarCom team. Member Experience & Space Coordination Serve as a welcoming and professional point of contact for members, prospective members, and visitors. Respond to member inquiries and requests, providing support directly or coordinating with the appropriate AstroLabs teams. Ensure new members and visitors receive the necessary information, guidance, and support for a seamless experience. Coordinate meeting room and event space bookings, ensuring resources are available and appropriately prepared for scheduled activities. Support the day-to-day operational needs of the space, including supplies, deliveries, access arrangements, and coordination with relevant service providers. Flag operational issues and follow up with the responsible teams or providers to ensure timely resolution. Identify recurring member experience challenges and recommend practical improvements to the Community Manager. What You Bring Strong communication and interpersonal skills, with the confidence to engage with founders, senior executives, members, and external stakeholders. A natural ability to build relationships, connect people, and create a welcoming and engaging community environment. Strong organizational and coordination skills, with the ability to manage multiple activities, deadlines, and stakeholders. A proactive, solution-oriented mindset with the ability to take ownership of tasks and follow through on execution. Comfortable coordinating events, managing logistics, and communicating with participants and external stakeholders. Confidence engaging with people on camera, conducting short interviews, and supporting content collection for marketing initiatives. Creativity and curiosity, with an interest in understanding different businesses and identifying opportunities for collaboration. Strong customer service mindset and ability to respond professionally to member needs and requests. Commercial awareness and the ability to recognize potential leads, referrals, and partnership opportunities. Ability to work independently while collaborating effectively with Community, Marketing, and other AstroLabs teams. Fluent in Arabic and English , with strong verbal and written communication skills. Previous experience in community engagement, events, customer experience, hospitality, marketing coordination, media, or a similar client-facing environment is a plus. What We Offer A chance to learn in a rapidly growing environment and contribute to Saudi Vision 2030. Exposure to diverse teams, both locally and internationally, and the opportunity to work on exciting, future-focused initiatives. A dynamic work environment where innovation and proactive action are at the forefront. The opportunity to work closely with impact-driving colleagues who inspire you to be the best version of yourself every day. Opportunities to grow, develop, and learn through collaboration and leadership opportunities.