Commercial Team Leader

What you'll bring to the team

Commercial Team Leader

Hours: 37.5 hours per week

Contract Type: Permanent, salaried

We're looking for a Commercial Team Leader to join the team at SEA LIFE Blackpool and The Gruffalo & Friends Clubhouse. In this hands-on leadership role, you'll support the day-to-day operation of our commercial areas, leading and motivating a team to deliver exceptional guest experiences while driving sales performance. You'll play a key role in maintaining high operational standards, supporting team development, ensuring compliance, and helping achieve revenue and KPI targets. The role also includes acting as an incident manager when required and supporting the attraction through operational challenges.

Qualifications & Experience

• Previous experience in a retail, food & beverage, hospitality, leisure, or attractions environment.
• Experience leading, coaching, or supervising a team.
• Strong customer service skills with a passion for creating memorable guest experiences.
• Commercial awareness with the ability to drive sales, upselling, and team performance.
• Experience supporting stock management, merchandising, and operational compliance.
• Confident communicator with the ability to motivate others and manage challenging situations professionally.
• Good understanding of Health & Safety, Food Safety, and operational procedures.
• Flexible, proactive, and able to thrive in a fast-paced environment.

Benefits

• 28 days holiday (including bank holidays)
• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

Posted Salary Range

GBP £27,466.00/Yr.