Commercial Operations Manager
# Commercial Operations Manager **The Social Housing Family CIC** · Blackburn BB1 2QY · `On-site` 🕒 **Статус:** *Опубликовано: 8 дней назад* · *Источник: Indeed* --- ### About the Role Commercial and Operations Manager Job Overview The Social Housing Family is seeking a commercially aware, highly organised and proactive Commercial and Operations Manager to support the effective commercial and operational management of our growing Group. This is a varied and responsible role with ownership of commercial agreements, property and lease arrangements, partner relationships, new-service mobilisation, operational projects, management information and business-process improvement. Working closely with the Commercial Director, you will take responsibility for assigned workstreams from initial instruction through to completion. You will ensure actions are properly controlled, deadlines are met, risks are identified early and senior leaders receive accurate information to support effective decision-making. You will work across Housing, Assets, Finance, Income, Support, IT and corporate services, as well as with landlords, Registered Providers, care and support providers, commissioners, local authorities, contractors, suppliers and professional advisers. The successful candidate will be commercially minded, confident working independently and comfortable managing several priorities at once. You must be willing to take ownership, challenge delays or incomplete information professionally and follow matters through to a clear conclusion. Key ResponsibilitiesCommercial and Contract Management - Maintain oversight of contracts, leases, underleases, licences, service-level agreements, management agreements and supplier arrangements. - Maintain an accurate central contract register, including expiry dates, break clauses, notice periods, rent reviews and key obligations. - Monitor contractual deadlines and coordinate renewals, variations, reviews, notices and termination activity. - Review commercial documentation and identify responsibilities, costs, risks, gaps and matters requiring legal, financial or senior management consideration. - Prepare commercial summaries and briefing information for the Commercial Director. - Coordinate information and instructions for solicitors and professional advisers. - Support commercial negotiations with landlords, suppliers and other partners. - Maintain clear records of approvals, decisions, signed agreements and resulting actions. Property and Lease Arrangements - Maintain accurate records of property agreements, lease obligations, landlord responsibilities, incentives and handback provisions. - Coordinate information for Heads of Terms, lease renewals, assignments, variations and property handbacks. - Work with the Assets team to identify property, compliance, repair or investment matters with a commercial impact. - Monitor outstanding landlord, provider and organisational actions. - Escalate delays, disputes or potential breaches before they result in avoidable cost or service disruption. Due Diligence and Mobilisation - Coordinate due diligence for new properties, portfolio transfers, service arrangements and partnerships. - Obtain and review property, occupancy, tenancy, rent, service-charge, lease, compliance, contractual and operational information. - Identify missing information, inconsistencies, inherited liabilities and assumptions requiring further investigation. - Prepare clear due-diligence summaries outlining risks, dependencies, resource requirements and decisions needed. - Develop and maintain mobilisation plans with named owners, deadlines, dependencies, risks and readiness criteria. - Coordinate mobilisation meetings and challenge delays or incomplete actions. - Ensure new services are handed over effectively into business-as-usual operations. - Support post-mobilisation reviews against the approved business case and agreed outcomes. Partner and Supplier Management - Act as a day-to-day commercial and operational contact for assigned landlords, Registered Providers, care and support providers, commissioners, contractors and suppliers. - Maintain clear records of responsibilities, service expectations, decisions, performance concerns and improvement actions. - Monitor delivery against contracts and service arrangements. - Coordinate corrective action where performance falls below the required standard. - Support procurement exercises, quotation reviews and supplier assessments. - Analyse costs, challenge unexplained charges and identify opportunities to improve value for money. Housing Benefit, Rent and Income Information - Coordinate information required for rent setting, Housing Benefit submissions, reconsiderations, appeals and related enquiries. - Maintain clear records of rent schedules, occupancy information, eligible services, supporting evidence, correspondence and decisions. - Quality-check information for completeness and consistency. - Monitor deadlines and outstanding actions. - Escalate significant decisions, disputes and financial risks. The role will not be expected to provide legal advice or independently determine complex Housing Benefit strategy. Projects, Systems and Process Improvement - Lead assigned commercial and operational projects from planning through to completion. - Develop and maintain project plans, action trackers, decision logs and risk controls. - Coordinate work across departments and external organisations. - Monitor progress, challenge delays and escalate barriers to delivery. - Support improvements to operational processes, management information and internal controls. - Help design and implement digital workflows, registers and dashboards using Microsoft 365 and other approved systems. - Reduce unnecessary duplication and manual administration. - Ensure completed projects are properly handed over and responsibilities remain clear. Management Information and Commercial Assurance - Maintain reliable commercial dashboards, registers, trackers and management information. - Verify information received from departments and resolve gaps or inconsistencies. - Prepare concise reports for the Commercial Director, explaining progress, risks, opportunities, corrective action and decisions required. - Support Executive and Board reporting with accurate evidence and analysis. - Maintain an audit trail of reported positions, decisions and agreed actions. - Support audit and assurance activity and monitor resulting improvement actions. Skills and Experience The successful candidate will have experience within a commercial, operational, property, contract-management, procurement, project-management or similarly responsible role. You should be able to demonstrate: - Strong commercial awareness and an understanding of cost, risk and value for money. - Experience managing multiple workstreams and competing deadlines. - The ability to take ownership of tasks and see them through to completion. - Experience reviewing contracts, leases, agreements or other detailed commercial documents. - Experience coordinating projects, mobilisation, service transfers, procurement or operational change. - Excellent organisational skills and attention to detail. - Strong written communication and report-writing skills. - The confidence to work with senior colleagues and external partners. - The ability to challenge delay, incomplete information or poor performance professionally. - The ability to investigate issues, identify practical solutions and recognise when senior or specialist involvement is required. - Accurate record keeping and experience maintaining registers, trackers or management information. - Confidence using Microsoft Excel, Word, Outlook, Teams and SharePoint. - An interest in using technology, reporting and automation to improve business processes. Experience within social housing, supported housing, property management, care and support, Housing Benefit, Registered Providers or local-authority services would be beneficial but is not essential. A relevant qualification in business, commercial management, contract management, property, housing, procurement or project management would be desirable. Equivalent practical experience will also be considered. About The Social Housing Family The Social Housing Family is a growing group of organisations working across social housing, supported housing, care and support. We work with landlords, Registered Providers, local authorities, commissioners, care and support providers and other partners to provide safe homes, effective services and positive outcomes for the people and communities we serve. Benefits - 25 days’ annual leave plus bank holidays. - Bupa private healthcare. - WPA Health Cash Plan. - Four times salary death-in-service benefit. - Company pension scheme. - Ongoing training and professional development. - The opportunity to undertake a varied and influential role within a growing organisation. Additional Requirements The successful candidate must: - Hold a full UK driving licence. - Live within reasonable travelling distance of the Blackburn office. - Be willing to travel regularly across England and Wales. - Be available for occasional overnight stays. - Be comfortable visiting residential properties and supported-housing services. - Maintain confidentiality when handling personal or commercially sensitive information. - Take a flexible approach to working hours where mobilisation, urgent commercial matters or significant operational priorities require it. Our Values The successful candidate will be expected to demonstrate our CARES values: - Compassion – considering the impact our decisions have on the people who live in our homes. - Accountability – taking ownership, delivering on commitments and accepting responsibility for outcomes. - Respect – treating residents, colleagues and partners professionally and fairly. - Empowerment – enabling colleagues and partners to make effective decisions and improve services. - Support – working collaboratively to achieve the best possible outcomes. The Social Housing Family is committed to equality, diversity and inclusion. We welcome applications from candidates from all backgrounds who can demonstrate the skills, experience and values required for the role. Pay: £45,000.00-£50,000.00 per year Benefits: - Company pension - Health & wellbeing programme - Life insurance - On-site parking - Private dental insurance Work Location: In person
Наблюдалась 2026-10-16, впервые 2026-10-07, источник — Indeed.