Commercial Insurance Account Executive

Commercial Insurance Account Executive

Salary circa £25,000-£35,000 (DOE)

Annual bonus scheme

Role Location: Chester, CH3 9GA

Full Time Office Based Position - 35 hours per week – Monday to Friday 9.00am to 5.00pm

Introduction to NFU Mutual NFU Mutual offers a wide range of products and services, including general insurance and financial services and has been providing quality insurance for its customers, for over 110 years. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Chester & Maelor Agency.

About the role: As a Commercial Account Executive within our team, you’ll be working at the very heart of an expanding local business. Once trained, you will specialise in dealing with small to medium-sized enterprise (SME) business insurance enquiries for new and existing customers, along with handling home insurance, motor insurance enquiries and promoting financial services. You will be able to provide exceptional customer service when handling new enquiries, making alterations to existing policies, and dealing with renewal queries. Proactively maximising sales by both cross-selling products to existing customers and generating new business, you’ll apply your excellent telephone manner to make the most of every prospect and promote the organisation at every turn.

What we’re looking for:

• Commercial renewals and mid-term changes: Looking after our existing commercial customers and meeting their needs to ensure their policies remain up to date and fit for purpose.
• New Business Development: Identify, contact, prospect and convert new business opportunities within the SME commercial sector. Build your own sustainable and profitable client base across the local area.
• Client Engagement: Understand clients’ individual business needs and provide tailored insurance solutions using NFU Mutual’s range of general insurance products.
• Cross-Selling & Collaboration: Identify opportunities to refer clients to other NFU Mutual services such as Financial Services (Protection, Pensions, Investments), Risk Management Services, and Health & Safety Consultancy.
• Customer Experience: Deliver exceptional service standards at every stage of the customer journey, always meeting or exceeding expectations.
• Compliance & Quality Standards: Ensure all activity complies with NFU Mutual’s regulatory requirements and Training & Competence scheme. Maintain accurate and compliant records of customer interactions and advice given.
• Teamwork & Agency Contribution: Work collaboratively with colleagues across the agency to contribute to the overall success and customer experience.

About you:

Highly motivated self-starter with a positive, can-do attitude. You use your experience to consistently achieve targets. Committed to your own learning and development with the support of the agency. Attributes ideal for this role include:

· Live within a commutable distance to the Chester & Maelor Agency – CH3 9GA

· Experience working within the Insurance sector or a similar Financially Regulated Business

· Experience and confidence of working in a face-to-face sales environment, prospecting a variety of commercial new business/sales opportunities and developing your own pipeline of clients

· Experience in working towards and achieving annual targets

· Excellent written and verbal communication

· Strong negotiation skills with the ability to navigate complex conversations and achieve positive outcomes

· A minimum of 5 GCSE’s or equivalent of A-C including Maths and English

Proficient use of I.T. systems

· Your own car and a full UK drivers license with no more than 6 current points

Our commitment to you

We have developed our initial training programme to suit the current circumstances, you will be fully supported through this period of learning

Benefits

· Join a respected, historic mutual insurance brand

· Newly refitted office (2025) with free parking

· Competitive annual leave package plus paid bank holidays

· Competitive salary and generous incentive scheme

· Mileage paid at 45p per mile

· Nest Pension scheme contributions

· Employee healthcare benefits scheme

Please apply in writing with CV and covering letter to: Steven Roberts

Steven_roberts@nfumutual.co.uk

Closing date for all applicants is 6th November 2026.

Pay: £25,000.00-£35,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Sick pay

Work Location: In person