Commercial Director

Shape the Future of Rail Growth

We are bringing GTR and Network Rail Sussex closer together to create a more integrated railway, aligning infrastructure and train operations around a shared ambition to deliver a safer, simpler and higher-performing railway for our customers.

We are seeking an outstanding Commercial Director to lead our commercial strategy and drive sustainable revenue growth across our passenger and ancillary businesses. Reporting to the Chief Customer Officer and forming part of the Director Leadership Team, you will play a pivotal role in shaping GTR's commercial future, ensuring we maximise opportunities to grow demand, enhance customer value and deliver long-term business success.

This is a unique opportunity to influence strategic decision-making at the heart of one of the UK's largest rail operators while supporting a significant growth and transformation agenda.

What You'll Be Doing

As Commercial Director, you will lead the development and delivery of GTR's commercial strategy, driving revenue growth across passenger services and ancillary income streams.

Key responsibilities include:

- Developing and implementing commercial strategies that increase passenger demand and revenue growth. - Leading pricing, fares, yield management and promotional activities to optimise commercial performance. - Driving growth across key markets, including off-peak, airport and business travel. - Leading marketing, retail, customer insight and ancillary revenue functions to maximise customer and commercial outcomes. - Accelerating digital sales channels, leveraging data, technology and AI to improve performance and customer engagement. - Influencing timetable and operational planning to ensure commercial opportunities are fully realised. - Building strategic partnerships with industry stakeholders, retailers and government bodies. - Leading and developing a high-performing commercial team focused on innovation, collaboration and continuous improvement.

About You

You will be a strategic and commercially focused leader with a proven track record of delivering growth in a customer-facing environment.

You will bring:

- Significant experience leading commercial, revenue, marketing or business development functions. - A strong track record of delivering revenue growth and commercial transformation. - Expertise in commercial strategy, pricing, retail, customer insight and marketing. - Strong financial, analytical and forecasting capability. - Exceptional stakeholder management and influencing skills. - Experience leading large teams and driving organisational change. - The ability to balance customer needs, commercial objectives and strategic priorities. - Experience within transport, travel or another regulated consumer-focused industry would be advantageous.

The Opportunity

This is a unique opportunity to join at a pivotal moment for the rail industry, helping to shape the future of railway operations and deliver the benefits of a truly integrated network. Serving more than one million customers on our busiest days, GTR operates one of the UK's largest and most complex rail businesses.

If you are an ambitious commercial leader with the vision, credibility and leadership capability to deliver lasting impact, we'd love to hear from you.