Commercial Collector Supervisor

Altus is changing the future of commercial collections, and Supervisors are part of that work. You will help manage the teams and execute and implement new technology across the business, from rollout to everyday use on the floor. Many of our leaders started on a collection desk and moved up by staying curious, getting involved across the business, helping others, and leaning into new tools. This role offers real opportunity for professional and financial growth.

Altus Commercial Receivables is seeking a Commercial Collections Supervisor as we continue to grow our team. The Commercial Collections Manager will oversee and support a team of Commercial Collectors. Collectors are responsible for contacting debtors, collecting payments, and resolving outstanding account issues. The Manager will lead the collection process, develop strategies to improve recovery rates, and ensure both individual and team performance goals are met.

In addition, the Manager will assist with the training and development of Collection Agents and participate in client performance reviews to ensure service expectations are achieved.

We're opening a Collections Supervisor position. The Supervisor leads a collection team day to day: coaching collectors to hit fee quota, building their collection skills, keeping phone activity and inventory on standard, and making sure client instructions are followed. The role reports to the Director of Operations.