Collections Manager

We are looking for an experienced Collections Manager to oversee collections operations, lead debt recovery initiatives, and ensure effective management of outstanding receivables.

The ideal candidate should have a strong background in collections, credit control, and receivables management, with proven experience leading teams, developing collection strategies, and achieving recovery targets while ensuring compliance with applicable regulations.

Key Responsibilities:

• Oversee daily collections operations and ensure timely recovery of outstanding payments.
• Develop and implement effective collection strategies to improve recovery rates and minimize overdue receivables.
• Lead, supervise, and develop the collections team, ensuring achievement of individual and departmental targets.
• Monitor collection performance, recovery rates, overdue accounts, and key performance indicators (KPIs).
• Manage escalated collection cases, negotiate repayment arrangements, and resolve complex payment issues.
• Review outstanding receivables and identify opportunities to improve collection efficiency and reduce delinquency.
• Coordinate with relevant departments and legal teams on debt recovery matters and escalated cases.
• Ensure collection activities comply with applicable Kuwait regulations, legal procedures, and company policies.
• Prepare periodic collection reports, performance analyses, and management updates.
• Recommend improvements to collection processes, systems, and operational efficiency.

Requirements:

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• 5–8 years of relevant experience in collections, credit control, debt recovery, or receivables management.
• Minimum 2–3 years of experience in a managerial or leadership role.
• Proven experience managing collections teams and achieving collection targets and KPIs.
• Strong knowledge of collection strategies, debt recovery procedures, credit control, and receivables management.
• Good understanding of relevant regulations and legal procedures related to collections in Kuwait.
• Strong negotiation, communication, analytical, and decision-making skills.
• Good command of Arabic and English.
• Kuwaiti nationals are required.
• Experience in the automotive, leasing, financing, or instalment sectors is highly preferred.