Collections Business Analyst

Job Description and Requirements

The Collections Business Analyst will support the Collections Department by creating special reports, analyzing data, and maintaining dashboards with supervision.

Essential Functions and Responsibilities:

• Utilize technical and analytical skills to create and maintain various recurring reports (Daily, weekly, monthly performance, KPIs).
• Collect, organize, and validate data from multiple sources and systems.
• Develop and maintain recurring performance and KPI reports.
• Build dashboards and visualizations for business stakeholders.
• Analyze trends, variances, and key drivers in operational and financial data.
• Provide actionable insights and summaries in clear business language communicating insights to non-technical stakeholders.
• Support ad-hoc reporting and data requests.
• Ensure data accuracy, consistency, and report quality.
• Collaborate with business operations, and leadership to understand reporting needs.
• Automate and streamline reporting processes where possible.
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

Requirements:

• High School Diploma or G.E.D.
• Less than one year of analytical experience
• Experience with BI visualization tools (Power BI, Tableau, or Looker)
• Working knowledge of SQL or database querying
• Proficient in all Microsoft Office Suite Applications including knowledge of pivot tables and formulas
• Strong attention to detail and data accuracy, reporting and data analysis
• Ability to accept ownership and adapt to needs of department
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form
• Must have good organizational, communication, and interpersonal skills with the ability to multi task and manage time effectively
• Must be able to work a flexible Monday-Saturday schedule

Preferred:

• Prior collections and financial institution experience