Collection Officer

Job Title: Collection Officer

Location: Qatar

We are seeking a highly motivated and experienced Collection Officer to join our Risk Division. In this role, you will be responsible for contacting and following up with delinquent and defaulted Retail and Premium customers. Your primary objective will be to secure payments, negotiate payment commitments, minimize delinquency, and escalate unresolved cases in line with approved policies, procedures, and regulatory standards.

Key Responsibilities

Debt Recovery & Customer Interaction

• Contact and follow up with assigned delinquent and defaulted Retail and Premium customers through approved channels.
• Clearly and professionally explain overdue amounts, payment requirements, and available payment options.
• Obtain, monitor, and follow up on payment commitments, partial payments, missed installments, and broken promises to pay.
• Implement effective and efficient debt recovery procedures to maximize financial recoveries and minimize financial losses.

Reporting, Compliance & Escalation

• Record call attempts, outcomes, payment commitments, and next actions accurately in the approved system or tracker.
• Review assigned delinquency reports, complete daily follow-ups, and provide accurate status updates and MIS to the Manager, Collections.
• Report NPL (Non-Performing Loan) DPD (Days Past Due) and losses within agreed timeframes.
• Escalate non-contactable customers, repeated broken commitments, disputes, and high-risk cases requiring legal or remedial action.
• Ensure all collection activities strictly comply with approved policies, SOPs, scripts, confidentiality requirements, and regulatory standards (including QCB regulations).

Stakeholder Coordination

• Coordinate with Legal, Credit, Operations, Business Units, and Compliance teams to progress assigned cases.
• Build strong working relationships with the Legal Division to provide necessary documentation for significant disputes.
• Maintain strong communication across all interdependent divisions to ensure timely resolution of issues.

Qualifications & Requirements

• Education: Bachelor’s degree in a finance-related discipline is required.
• Experience: Minimum of 3+ years of experience working in a related collections/recovery role within a financial services institution.
• Languages: Strong English language skills required. Arabic is highly desirable.
• Industry Knowledge: Familiarity with NPL, DPD reporting, and relevant regulatory bodies (e.g., QCB).

Key Competencies

• Technical Skills: Analytical ability, business acumen, compliance & regulatory reporting, and the ability to influence others.
• Behavioral Skills: Personal excellence, leadership and motivation, powerful communication, quality decision-making, flexibility, adaptability, and teamwork.
• Relationship Building: Ability to build strong relationships with internal stakeholders and external clients.

Interested candidates who meet the above requirements are invited to share their updated CVs.

Work Location: In person