CMMS Analyst

Job Title

CMMS Analyst

Job Description Summary

Cushman & Wakefield's Client Technology Solutions team seeks to provide technology-enabled solutions supporting increased operational efficiencies and enhanced occupant experiences. By delivering best-in-class solutions driven by defined functional and experiential use cases, C&W offers a differentiated services model focused on a foundation of cost-effective solutions, optimized operational processes, and extensive technical expertise. Our C&W Technology Team of Project Managers, Business Analysts & Solution Consultants work closely with our client and account stakeholders to identify potential opportunities to deliver value through technology and provide insights into solutions that support targeted outcomes. A thoughtful yet connected approach brings improved client outcomes and results in a strategy that is closely aligned to defined business objectives. The overall C&W objective is to provide an open, data-centric, technology ecosystem that can provide short-term value and long-term flexibility as operational and workplace requirements change and new opportunities emerge. Our curated technology ecosystem and platform provide vetted solutions that specifically address operational challenges and opportunities as well as create enhanced experiences for occupants, employees, and visitors. C&W has worked with numerous industry-leading technology vendors to identify a connected and interoperable set of solutions.

The CMMS System Administrator plays a critical role in ensuring the successful implementation, configuration, and ongoing management of the FAMIS 360 system within the CW Account. This position involves collaborating with the account team, participating in training sessions, and overseeing system administration tasks. The administrator serves as the primary point of contact for FAMIS 360-related inquiries and support issues.

Job Description

Role Description

• Participate in transition meetings related to FAMIS 360 and integrated systems (e.g., Yardi, JDE, MEM, Serraview, CoStar).
• Attend FAMIS 360 training sessions, including guest and full user trainings.
• Participate in 360 Systems Administrator training sessions.
• Collaborate with the C&W TDS Delivery Manager and account team during configuration and setup.
• Configure property settings (accounting codes, language designation, business hours, contacts).
• Manage user security profiles.
• Assist with data loading and configuration adjustments.
• Own the FAMIS 360 system and ensure its proper use and configuration.
• Serve as the primary point of contact for account team members regarding FAMIS 360-related questions and support.
• Monitor and address system-generated support requests.
• Support account team users with password resets, security changes, and general inquiries.
• Coordinate with C&W IT for system issues, maintenance, and enhancements.
• Inactivate properties no longer managed by C&W (update quarterly billing).
• Manage user additions and removals based on SOP and SOC compliance.
• Oversee pick list values and configuration options.
• Maintain Vendor, Asset, Schedule, Inventory, and other deployed modules.
• Provide training or coordinate with C&W IT for ongoing training activities.

Education

• 2-year Associate degree (or professional training) in Business Administration, Information System, Engineering or related fields. Associate degree in Computer Science or equivalent, but not required. High school diploma or equivalent
• 3-5+ years of related experience in a maintenance distribution or manufacturing environment
• Experience communicating to peers, hourly associates, and senior management regarding maintenance, inventory, and cost control
• 4+ years’ working experience working with enterprise asset management software suit. Infor EAM ASE is highly desired
• 2+ years’ data analysis experience in the facilities maintenance program, specifically in asset management and spare part optimization
• User training experience is desired
• Must be self-driven, organized and be able to work in a fast paced team environment
• Proven written and verbal communication skills
• Experience and proficiency in the following areas preferred, but not required

Knowledge & Skills

• Strong understanding of FAMIS 360 and related integrated systems.
• Self-driven, organized and ability to work in a fast-paced environment.
• Excellent communication skills and ability to work collaboratively with cross-functional teams.
• Proficiency in system administration tasks, including user management and configuration.
• Detail-oriented and proactive in addressing system-related issues.
• Familiarity with property management and compliance requirements.
• Strong knowledge in Real Estate Facilities Management preferred.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”

Originally posted on Himalayas