Cluster Reservations Supervisor - InterContinental Hotel & Residences Abu Dhabi

At InterContinental Hotel & Residences Abu Dhabi, we create unforgettable experiences through heartfelt service and genuine hospitality. We are looking for a passionate and detail-oriented Cluster Reservations Supervisor to join our team and support our reservations operations across the hotel and residences.

A little taste of your day-to-day:

Every day is different, but you will mainly be responsible for:

• Supervise the daily reservations operations, ensuring all bookings are handled accurately and efficiently.
• Lead, guide, and support the reservations team to deliver exceptional guest service.
• Monitor room availability, rates, booking patterns, and reservation forecasts to maximise occupancy and revenue opportunities.
• Ensure all reservations, amendments, cancellations, and guest requests are processed accurately and in a timely manner.
• Coordinate closely with the Front Office, Sales, Revenue Management, and other departments to ensure seamless guest experiences.
• Handle guest enquiries, special requests, and reservation-related concerns professionally.
• Maintain accurate reservation records and ensure compliance with hotel policies and brand standards.
• Support team training, performance monitoring, and continuous improvement of reservations procedures.
• Ensure effective communication and coordination between the hotel and residences reservations operations.

What we need from you:

• Previous experience in hotel reservations, preferably in a supervisory role within a luxury hotel environment.
• Strong knowledge of hotel reservation systems and distribution channels.
• Good understanding of room inventory management, rate structures, and revenue optimisation.
• Excellent communication, organisational, and problem-solving skills.
• A guest-focused approach with strong attention to detail.
• The ability to lead a team, manage priorities, and work effectively in a fast-paced environment.
• Proficiency in English; additional languages will be an advantage.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.