Club Manager (Kepong)
# Club Manager (Kepong) **WORLDWIDE WELLNESS CONSULTING MALAYSIA SDN. BHD. - Anytime Fitness** · Kuala Lumpur · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Sales 1. Ensuring the Duties and Responsibilities of the Senior Brand Ambassador or/and Brand Ambassador and NJM target set for the month are achieved, 2. Ensuring all activities are completed by the deadline. - Ensuring all sales targets are achieved for the month, - Accuracy and completion of MEMBR System, - Daily monitoring and spot checking of the activities in MEMBR System, - Review call logs with 5 outbound call script per staff, - Primarily in charge of sending out SMS and Email content, - Completion of minimum 10 conversations per day with 4 booked appointments and 2 presentations, - Responsible of assigning leads to salesperson, - All unassigned leads must be assigned within 24 hours. Tools : Member System, Call Script, HOP/Reassessment 3. Daily, weekly and monthly goal setting - strategic planning to ensure targets are hit Tools: Monthly Business Plan, Member System, Call Script, HOP/Reassessment Marketing 1. Ensuring all activities are completed by the deadline under Member System - monthly evaluation of GX classes, - monthly evaluation of endorsers, - localization of national campaigns, - creativity and innovation when implementing marketing activities (Ex. Welcome Kit), - acquisition of corporate partnership, - able to identify marketing opportunities (ex. collaterals placement, events participation, etc.), - ensuring marketing collaterals are updated, - using marketing budget efficiently, - competitive analysis. Operations - Billing Issues And Collection 1. Ensuring all activities are completed by the deadline under Member System - Generate and finalise billing issue report, - Daily monitoring and spot checking of the activities in billing issue report - ensuring scripts are being followed, - Review SMS and Email content. Operations - Personal Trainers 1. Ensuring the Duties and Responsibilities of the Head Coach and NJM target set for the month are achieved. 2. Ensuring all activities are completed by the deadline. - reviewing all PT agreement forms and ensuring all PT agreement forms must be filed and safekeeping in the office, - weekly 1 on 1 meetings with Head Personal Trainer with complete documentation, - monthly 1 on 1 meetings with Personal Trainer with complete documentation, - strict compliance of staff standard uniform standard and set schedule if there is any. Operations - Member Engagement 1. Client complaints and feedbacks - Needs to be addressed within 24 hours and notify ABM immediately, - Quarterly survey, - Service calls - NJM – welcome call for member day after - Non-active members – Monthly Operations - Defects And Maintenance 1. Daily completion of club walk through checklist - ensuring overall club cleanliness, - update Maintenance report and able to detect defects, - all repairs and maintenance issues to be addressed within 48 hours and need to be fixed within 30 days. 2. Control and maintenance of club supplies - Inventory of club supplies, - Control usage of club supplies - janitorial and office supplies, - Ensuring efficient use of electricity and water. Operations - Accounting Reports 1. Ensuring all activities are accurate and completed by the deadline. - Sales and PT commission report, - Staff and GX DTR report, - Salary breakdown with the leave forms - Payment Request Form - In charge of completion and sending of EOD reports from previous month to Account Department, - Validate inventory report – physical count, - Government and Institutional requirements. 2. Cashiering and Banking - Assigned to either AM/PM shift and in charge of completion and sending EOD reports - depositing cash, the following day - sending copy of deposit slip to the accounting department 3. Setting up reports for the month - DSR - Billing Issue Report - Scorecard - Update booking calendar under MEMBR system Operations – Manpower 1. Prepare staff work schedule as per the employment contract 2. Monthly club launching or team meeting 3. Managing staff performance - Quarterly Performance evaluation - Employee recognition 4. Understanding and implementation of employee handbook - Ensure employee handbook is strictly followed, - Issuance of demerits & warning letters if needed. Others 1. Club point of contact - escalate detrimental items to ABM immediately. Job Type: Full-time Pay: RM5,000.00 - RM7,000.00 per month Benefits: - Gym membership - Maternity leave - Opportunities for promotion - Parental leave - Professional development Work Location: In person
Наблюдалась 2026-10-04, впервые 2026-09-29, источник — Indeed.