Clinical Software Specialist

The Lifted Way

At Lifted Hospice, our mission is simple yet powerful: Helping people live life to the fullest. We serve the communities where we live and work by delivering compassionate, clinically excellent end-of-life care. With a commitment to dignity, comfort, and quality of life, we walk alongside patients and their families—meeting them where they are, when they need it most.

Job Purpose

The Clinical Software Systems Specialist leads the way our teammates learn and use the clinical and administrative software that supports hospice care. This role builds role-specific orientation, ongoing training, and reference materials, and serves as the organization's go-to expert on our core clinical platforms.

The Clinical Software Systems Specialist works closely with the Chief Clinical Officer, leaders, IT, and Compliance to keep teammates confident and effective in the tools they use every day. The role requires strong training design, communication, and problem-solving skills to support excellent hospice care delivery.

Anticipated Start Date

This position is scheduled to begin January 4, 2027. We believe in being transparent from the start and want to ensure this timeline aligns with your availability. If this start date works for you, we would love to connect.

Duties & Responsibilities

New Team Member Orientation

- Builds and delivers role-specific software orientation for new teammates

Program Development

- Develops programs that support consistent, effective corporate use of clinical software - Designs and runs quarterly, role-specific training refreshers - Designs and runs annual leadership training on clinical software systems - Creates and maintains training materials and Lifted Guides for KanTime and other clinical technology

Clinical Software Subject Matter Expertise

- Serves as the internal expert for KanTime, BackLine/BackLine+, iPrescribe, ArcHouse & all clinical software systems used by Lifted Hospice

Clinical Template & Process Design (Build & Deployment)

- Builds clinical documentation templates and workflows within KanTime and other clinical software, based on designs from the Executive Leadership Team (ELT) - Owns the timeline from build through completion and deployment for each new or updated template or process - Develops training and competency validation for teammates on new or changed templates and processes prior to and following deployment

Systems & Process Improvement

- Supports the development and rollout of an internal ticketing system for software and technology support requests - Monitors usage trends and support tickets to identify recurring issues - Develops targeted training materials to close identified skill or process gaps

Collaboration & Communication

- Communicates clearly and professionally with all teammates, leaders, and external partners, in writing and in person. - Builds and maintains effective working relationships across departments to support shared goals. - Escalates issues, questions, or concerns promptly to the appropriate leader or department rather than letting them sit unresolved.

Strategic & Operational Responsibilities

- Assists in developing strategic initiatives to improve teammate readiness and software adoption - Identifies workflow improvements to enhance team productivity - Contributes to quarterly and annual planning for training and systems support - Participates in monthly Clin/Ops meetings to help identify gaps and education needs. - Assisting with other projects as assigned

Work Standards

- Adheres to all external accreditation standards and hospice regulations - Upholds confidentiality and HIPAA regulations at all times - Maintains a professional appearance and demeanor - Demonstrates a commitment to Lifted Hospice's mission, values, and culture - Proactively works to improve teammate and patient outcomes through better training

Continuing Education & Professional Development

- Stays current on KanTime, BackLine/BackLine+, iPrescribe, ArcHouse, and all clinical software updates and releases - Attends leadership development and instructional design training as required - Stays up to date on hospice best practices and regulatory changes that affect documentation and workflow

Technology Documentation

- Expert-level proficiency in KanTime, BackLine/BackLine+, iPrescribe, ArcHouse, and all clinical software used by Lifted - Proficient in Google Suite, Microsoft Word, Excel, and PowerPoint - Ensures training records and materials are accurate, current, and easy to find

Miscellaneous Duties & Responsibilities

- Performs other duties as assigned. - Duties and responsibilities may change, and new ones may be added, at any time with or without advanced notice.

Skills and Qualifications

- Must be a hospice employee and a nurse (RN/LVN), licensed social worker, or be a graduate of accredited college or university with a degree in the discipline of the professional license held - If a registered nurse, licensed social worker – must have proper credentials related to professional designation. - At least 3-5 years experience with hospice or home health clinical software, ideally KanTime - At least 2 years experience developing or delivering training programs - Leadership or supervisory experience preferred - Technical Proficiency: Ability to learn a variety of web-based platforms. Proficient in using Google Suites, Microsoft Office Suite, and ability to become proficient in all other relevant software applications. - Strong training design, facilitation, and instructional writing skills - Ability to develop deep working knowledge of KanTime, BackLine/BackLine+, iPrescribe, and ArcHouse, and other clinical software as required - Ability to translate technical systems into plain, usable guidance for all teammate roles - Strong project management skills to run recurring training cycles on schedule - Comfort working across Clinical, IT, and Compliance teams - Ability to handle sensitive and confidential information appropriately

Working Conditions

- Office or home office based work - Reliable internet connection and a quiet, professional home workspace are required. - Occasional travel to Lifted locations for training delivery - No direct patient care required in this role

Physical & Mental Requirements

- Prolonged sitting and computer use - Ability to present and train in front of groups, in person and virtually - Requires the ability to manage multiple tasks and priorities - Hours: Standard work hours are Monday through Friday, 8:00 AM to 5:00 PM (Central Time)

Benefits for Full-Time Team Members Include

- Paid Time Off - Employer paid life insurance policy - Employer contributions toward employee health and dental insurance - Comprehensive benefits, including medical, dental, vision, life, and both short-term and long-term disability coverage - 401(k) Plan — includes discretionary profit-sharing contribution(s)