Clinical Nurse Triage Tester

OutcomesAI is a healthcare technology company building an AI-enabled nursing platform designed to augment clinical teams, automate routine workflows, and safely scale nursing capacity. Our solution combines AI voice agents and licensed nurses to handle patient communication, symptom triage, remote monitoring, and post-acute care — reducing administrative burden and enabling clinicians to focus on direct patient care.

Our core product suite includes: ● Glia Voice Agents – multimodal conversational agents capable of answering patient calls, triaging symptoms using evidence-based protocols (e.g., Schmitt-Thompson), scheduling visits, and delivering education and follow-ups. ● Glia Productivity Agents – AI copilots for nurses that automate charting, scribing, and clinical decision support by integrating directly into EHR systems such as Epic and Athena. ● AI-Enabled Nursing Services – a hybrid care delivery model where AI and licensed nurses work together to deliver virtual triage, remote patient monitoring, and specialty patient support programs (e.g., oncology, dementia, dialysis).

Our AI infrastructure leverages multimodal foundation models — incorporating speech recognition (ASR), natural language understanding, and text-to-speech (TTS) — fine-tuned for healthcare environments to ensure safety, empathy, and clinical accuracy. All models operate within a HIPAA-compliant and SOC 2–certified framework. OutcomesAI partners with leading health systems and virtual care organizations to deploy and validate these capabilities at scale. Our goal is to create the world’s first AI + nurse hybrid workforce, improving access, safety, and efficiency across the continuum of care.

About the Role OutcomesAI is seeking skilled and compassionate Registered Nurses to join our clinical team as Clinical AI Triage Testers. In this specialized per diem role, you will play a vital part in the development and validation of our conversational agentic AI triage workflows. Your focus is dedicated to clinical quality assurance, ensuring that our triage technology is grounded in clinical excellence. You will use your deep triage expertise and clinical assessment skills to stress-test and evaluate AI components for accuracy, appropriate acuity determination, safety, and context. This position blends the art of nursing judgment with the science of advanced technology, ensuring our AI enhances triage care and maintains the highest safety standards before it ever reaches a patient. What You’ll Do Test Conversational Nurse Triage AI: Interact with AI navigators and agentic triage workflows across varied clinical scenarios to evaluate their ability to gather relevant symptom histories and provide clinically accurate responses. Audit Triage Accuracy: Review AI-generated symptom assessments, acuity levels, and care dispositions to ensure they align with evidence-based triage protocols (such as Schmitt-Thompson) and sound nursing judgment. Identify Safety Risks: Stress-test AI triage logic to identify potential "hallucinations," missed red flags, or clinical errors that could lead to under-triaging or compromise patient safety. Assess Context and Empathy: Evaluate the AI’s ability to communicate clearly, calmly, and empathetically with patients experiencing acute or concerning symptoms, maintaining the "human connection" in a digital environment. Document Findings: Accurately document testing interactions, detailing where the AI succeeds and where it requires refinement in its clinical questioning, reasoning, or final disposition. Collaborate on Triage Optimization: Participate in team-based improvement initiatives to refine triage pathways and bridge the gap between intelligent technology and clinical care.

What We're Looking For -

Active, unrestricted RN license.

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Minimum of 3 years of dedicated triage nursing experience (e.g., telephone triage, nurse advice line, ambulatory triage, or virtual triage).

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Prior experience using Schmitt-Thompson Clinical Content (triage protocols) is required.

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Strong Triage Assessment Skills: Proven ability to rapidly evaluate patient-reported symptoms, identify clinical red flags, and spot when an AI's logic deviates from safe triage practice.

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Analytical Mindset: Demonstrated ability to balance standardized protocol adherence with independent critical thinking during the testing process.

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Tech-Savvy: Highly comfortable using virtual care platforms, clinical decision-support tools, digital documentation systems, and emerging AI tools.

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Clear Communicator: Able to convey complex clinical feedback and triage nuances to technical teams calmly and concisely.

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Reliability: Ability to commit to a minimum of 10 hours per week of remote testing.

Why Join Us Pioneer Virtual Triage: Be part of a clinical team redefining patient navigation and triage through safe, AI-enabled workflows. Flexibility: Work fully remote with a per diem model designed to fit your lifestyle. Mission-Driven Impact: Help patients access timely, appropriate levels of care by ensuring the triage tools they interact with are safe, reliable, and grounded in clinical excellence. Supportive Culture: Collaborate with an organization built by nurses and clinicians who value the clinical leadership you bring to the forefront of virtual care.