Clinical Command Center Coordinator (7p-7a) Johnson City, TN

Job Description:

Summary:

The CCC Coordinator serves as a key non-clinical professional responsible for facilitating patient flow and transfer process across the Ballad Health system. Under the supervision of the CCC Managers and/or CCC Supervisor, this role supports efficient patient throughput by coordinating bed placement, managing transfer logistics, and communicating with clinical teams across departments and facilities.

This position requires strong clinical knowledge, situational awareness, and the ability to multitask in a fast-paced environment. The coordinator ensures timely and appropriate patient placements while maintaining compliance with EMTALA regulations and organizational protocols.

Key Responsibilities

Patient Throughput & Transfer Coordination

• Coordinate inbound, outbound, and intra-system transfers, including direct admissions.
• Prioritize placement of emergent, urgent, and routine patients from hospitals, ERs, urgent care centers, long-term care facilities, and physician offices.
• Use bed management dashboards and transfer systems to support real-time capacity planning.
• Monitor patient flow metrics and promptly escalate delays or concerns to the appropriate clinical supervisor or manager.
• Collaborate with physicians, nursing leadership, and other stakeholders to facilitate safe and timely transfers and placements.

Operational Support

• Enters data, documentation, and updates in patient placement and transfer systems (intake).
• Acts as first point of contact for non-clinical issues—resolves or escalates as needed to appropriate clinical lead.
• Monitor capacity and transfer dashboards, escalating concerns as needed.
• Coordinate logistics (e.g., transfer to appropriate facility, confirming bed).
• Ensures documentation is accurate for quality tracking.

Communication & Liaison Duties

• Serve as a point of contact for non-clinical inquiries related to patient transfers and bed availability.
• Facilitates communication between departments, facilities, and external partners.
• Share updates on transfer status, bed availability, or changes.
• Completes nurse to nurse report when bed is assigned.
• Escalates transfer/bed placement issues through appropriate chain of command
• Promote a positive, collaborative, and high-performance work environment.

Technology & Systems Support

• Operates and updates transfer/bed management software to support team workflows.
• Escalates tech issues to IT.
• Assist with onboarding and training of new staff (under direction of leadership).
• Assist with onboarding, training, and mentoring of new staff.

Compliance & Quality Assurance

• Maintains HIPAA compliance and proper documentation.
• Participate in audits, quality improvement.
• Maintain familiarity with internal policies, EMTALA-related procedures, and operational protocols to support team compliance.
• Keep up-to-date with frequent workflow changes, technical updates, and policy adjustments.

Requirements:

-

Bachelor’s Degree with at least 1-year medical knowledge. 5 years of healthcare experience may be substituted in lieu of bachelor’s degree

• Prior experience in a healthcare, call center, logistics, or operations environment strongly preferred.
• Strong organizational, multitasking, and communication skills.
• Comfortable working with electronic health records, transfer systems, and other healthcare technology platforms.
• Ability to remain calm in a fast-paced, high-pressure environment.
• Familiarity with medical terminology is a plus but not required.
• Strong organizational, communication, and problem-solving skills.
• Understanding of medical terminology, healthcare compliance, and workflow coordination.
• Quick learner with technology platforms (e.g. EHRs, tracking systems, dashboards, etc.)

Work Requirements:

Shift: Night

On Call: No

Weekends: Rotating

Travel Required: No Travel

Shift Details: 7p-7a

City/State: Johnson City, TN

Location:

Ballad Health Corporate